Patient Access Representative

4 weeks ago


Fort Worth, United States Radiology Associates of North Texas Full time
Patient Access Representative (Radiology)

This position is for the evening shift: 3pm - 11:30pm

The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.

  • Representative must be computer literate with the ability to multitask and learn multiple software applications.
  • Answer phones to provide support to client facilities, technologists and physicians
  • Able to make sound decisions with available facts
  • Act as a liaison between physicians, hospitals, clinics and IT support
  • Provide excellent customer service, document/address issues in a timely/professional manner
  • Assist with the proper initiation of IR physician and case dispatching
  • Monitor email and messaging systems and respond appropriately when needed
  • On the job training provided
Qualifications:
  • High school graduate or GED equivalent
  • Experience working in a Healthcare environment is preferred
  • Medical terminology
  • Call Center experience a plus
  • Attention to detail
  • Excellent communication skills required
  • Outstanding listening and problem-solving abilities
  • Must have above average problem resolution and follow-up skills
  • Ability to manage multiple priorities and function as a TEAM Player
  • Must be able to type a minimum of 30 WPM
  • Must be able to multi-task under stress
  • Electronic medical records (EMR) experience a plus
  • Excellent phone etiquette


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