Patient Access Representative

1 month ago

Fort Smith, United States Mercy Full time
We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Qualifications:
  • Experience: Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. They demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).
  • Required Education: High School diploma or equivalent.
  • Preferred Education: Some college preferred.
  • Other: Minimum Skills, Knowledge and Ability Requirements:
    • Interpersonal, organizational, and analytical skills required. Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
    • Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise. Must be able to communicate effectively providing good written and oral direction to co-workers.
    • Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
    • Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

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