Customer Service Representative

4 weeks ago

Lac du Flambeau, United States Lac du Flambeau Business Development Corporation Full time
Location
Simpson Electric Company Plant

Category
Customer Service

Position
Customer Service Representative

Full-Time/Part-Time
Full-Time

Starting Pay:
$19.00/HR

Exempt/Non-Exempt
Non-Exempt

Number of Openings
1

Description

About Us: Simpson Electric Manufacturing is a leading provider of analog/digital meters and test equipment. With expertise in manufacturing solutions including circuit board assembly, cable assembly, lead assembly, shunt assembly, sandblasting, and screen printing, we cater to diverse client needs. Our dedicated team of management, engineering, and production staff ensures high-quality products and services, meeting industry standards and exceeding customer expectations.

Position Overview: As a Customer Service Representative, you will be the primary point of contact for our valued customers and distributors. You will play a vital role in ensuring their satisfaction by providing prompt, accurate, and courteous support.

Key Responsibilities:

Customer Communication & Support
  • Provide Comprehensive Product Support:?Respond to inbound calls and emails from customers and distributors, providing detailed information about Simpson products, ordering procedures, order status, shipment tracking, returns, repairs, and more.
  • Customer Advocacy:?Address and resolve customer inquiries, concerns, and complaints with a focus on achieving positive outcomes and building long-term relationships.
Order Processing & Management
  • Order Management:?Efficiently process customer orders, initiate returns (RGAs), and quotations. Track orders, manage stock rotations, and fulfill co-op requests.
  • Sales Support:?Collaborate with the Sales Department to follow up on quotes, provide product materials, nurture relationships with selling partners, and assist with special projects.
Technical Knowledge & Expertise
  • Technical Expertise:?Utilize your knowledge of our products to research specifications, identify cross-reference items, check inventory levels, and provide information on discontinued or unavailable products.
  • Information Hub:?Provide valuable information to leadership and applicable departmental heads regarding significant quotes, orders, and potential sales leads.
Data Management & Reporting
  • Input and track account information within the invoicing and accounting system.
  • Maintain updated mailing and contact lists for all vendors, customers, and industry contacts.
Process Improvement & Teamwork
  • Continuous Improvement:?Proactively identify opportunities to enhance customer service processes and contribute to an environment of excellence.
  • Collaborate effectively with internal teams, including Sales, Engineering, and Production, to ensure seamless customer service.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Requirements

Required Skills:
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Ability to work independently and as part of a team.
Required Education and Experience:
  • 1 Yr. experience in a customer service role, preferably within a manufacturing or technical industry.
  • Experience working with Microsoft Office Suite.
  • High school diploma or equivalent

Supervisory Responsibility: This position does not have supervisory responsibilities.

Work Environment: This job operates in a professional office environment, with some proximity and engagement with employees while on the manufacturing floor in respective lines or offices. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Standing, sitting, walking, bending, working with machinery, and being able to lift 50 pounds safely is required.

Position Type/Expected Hours of Work: This is a Full-Time position with 40 hours per week expected. Days and hours will be Mon-Thu: 7-4:30 PM and Fri: 8-12 PM. Must attend all mandatory meetings and participate in training.

Travel: Travel is not required for this position.

Close Date:
08/28/2024

EOE Statement

Equal Employment Opportunity Statement: BDC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free from discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, or veteran status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

To the extent permitted by applicable tribal and federal law, BDC may exercise a Native Preference in employment decisions. This preference will be given to qualified Native American candidates in support of our mission.

This position is currently accepting applications.

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