DMV Customer Service Representative

3 weeks ago

Fond du Lac, United States Southern Arkansas University Full time

You are viewing a preview of this job. Log in or register to view more details about this job. Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV) The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Fond du Lac, WI located at the Fond du Lac Customer Service Center at 833 S. Rolling Meadows Drive, Fond du Lac, WI 54937. WisDOT is a great place to work In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan. A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being. This DMV Customer Service Representative position is located at the Fond du Lac Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone. Salary Information This position is in schedule-range 02-11. Starting pay is $21.66/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $25.32/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan. WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $27.37/hr after a period of time. Qualifications Qualified applicants will have experience with all the following: Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role. Reading and interpreting laws, regulations, policies, procedures, or other complex documents. Using computers and one or more software program(s) to complete customer transactions. In addition to having all the above, well qualified applicants will have experience with one or more of the following: Multi-tasking while ensuring accuracy within their work. Working in a role in which the primary duties of a job are customer service. Performing cash handling transactions. How To Apply Apply online To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or create a new account if you don’t have one. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the “Qualifications” section of the job announcement in your resume. Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Deadline to Apply The deadline to apply is 11:59 PM on Wednesday, July 10, 2024. #J-18808-Ljbffr

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