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Front Desk Supervisor

2 months ago

Marina, United States Holiday Inn Express Full time
Front Desk Supervisor
Description of the role:

The Front Desk Supervisor at Holiday Inn Express - Marina State Beach will be responsible for managing the front desk operations and ensuring a smooth check-in and check-out process for guests. They will supervise and train front desk staff, handle guest inquiries and complaints, and ensure customer satisfaction.

Responsibilities:
  • Supervise and train front desk staff
  • Manage guest check-in and check-out process
  • Handle guest inquiries and complaints
  • Maintain accurate records and documentation
  • Ensure customer satisfaction
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Make and confirm reservations
  • Transmit and receive messages, using telephones or the PMS system
  • Perform other duties as requested by management
Requirements:
  • Previous experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Attention to detail
  • Proficiency in computer systems and hotel reservation software
  • Work schedule varies and may include working on holidays, weekends and alternate shifts
Benefits:
  • Competitive compensation: $17.50 - $18.50 per hour
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Employee discounts on hotel stays

About the Company:

Holiday Inn Express - Marina State Beach is a renowned hotel located in Marina, California. We offer comfortable accommodation, exceptional customer service, and convenient access to the beautiful Marina State Beach. Join our team and be part of a company that values its employees and provides opportunities for growth and development.