Front Desk Associate

3 hours ago

Marina del Rey, California, United States Action Property Management Full time
Action Property Management: A Premier Choice for Homeowner's Association Management

Action Property Management has established itself as the leading provider of homeowner's association management services, boasting a legacy spanning four decades. Our unwavering commitment to integrity and professionalism has earned us a reputation for excellence in the industry.

Job Summary:

We are seeking a part-time Front Desk Associate to join our Azzurra team in Marina Del Rey. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring 100% resident satisfaction, and maintaining the appearance of the front desk area.

Key Responsibilities:
  • Represent Action Property Management and the Association by delivering exceptional customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls.
  • Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.
Requirements:
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience.
  • Hospitality, luxury retail, or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.
Why Action Property Management?

Action Property Management offers a comprehensive benefits package, including medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. Our commitment to investing in our team members ensures a workplace where you feel heard, supported, and valued.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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