Front Desk Representative

4 weeks ago


Marina, California, United States Holiday Inn Express Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Holiday Inn Express. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accurate room assignments and handling any special requests.
  • Manage reservations, including accepting and processing payments, and maintaining accurate records.
  • Work closely with the housekeeping department to ensure rooms are ready for guests and resolve any issues related to room status.
  • Perform cashiering tasks, including handling payments and processing guest charges.
  • Maintain a clean and organized front desk area, ensuring a positive impression for our guests.
Requirements
  • High school graduate or equivalent work-related experience.
  • 1-year experience in a similar position, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work well under pressure, handling multiple requests and tasks simultaneously.
  • Flexibility in schedule, with the ability to work a variety of shifts, including evenings and weekends.


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