Front Desk Representative

1 day ago

Marina del Rey, California, United States Action Property Management Full time
Action Property Management: A Premier Choice for Homeowner's Association Management

With a legacy spanning four decades, Action Property Management has established itself as the leading provider of homeowner's association management services. Our commitment to excellence, innovation, and care for people has earned us a reputation as the premier choice for homeowners and communities alike.

About the Role

We are seeking a part-time Front Desk Associate to join our Azzurra team in Marina Del Rey. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring 100% resident satisfaction.

Key Responsibilities:
  • Represent Action Property Management and the Association by delivering exceptional customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls. Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.
Requirements:
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience.
  • Hospitality, luxury retail or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.
Why Action Property Management?

We believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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