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Group Reservations Coordinator
2 months ago
Job Type
Full-time
Description
THE JOB:
The Group Reservations Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. The ideal candidate will:
•Identify guest reservation needs and determine appropriate room type
•Verify availability of room type and rate
•Follow sales techniques to maximize revenue
•Input and access data in reservation system
•Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
•Maintain knowledge of hotel room rates, packages, special programs and all pricing
•Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
•Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
*Speak with others using clear and professional language, answer telephones using appropriate etiquette
*Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees
•Perform other reasonable job duties as requested by Supervisors
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Group Reservations Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests.
Our CULTURE:
Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and most memorable experiences, we look for team members who share our core values of Passion, Integrity, and Respect. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, matching 401k, Insurance Benefits, PTO, parking and complimentary meals
Requirements
One year experience in Group Reservations or equivalent experience and training desired.
Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Proficient knowledge of computer applications
SMS experience preferred
Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.
The ideal candidate will have:
Experience within a hotel/resort environment
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary Description
$22.00
