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Customer Support/ IT Support

3 months ago

Cerritos, United States Samsung SDS America Full time

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 

The IT Support Speciailist will be responsible for managing IT operations for multiple locations in West Region.

The successful candidate will be tasked with installing and configuring hardware and software, managing network servers, troubleshooting technical issues, ensuring security measures are in place, and providing technical support to employees. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work effectively across multiple locations.

 

To learn more about Samsung SDS America, Inc. please visit

 

Responsibilities:

Manage IT operations for multiple warehouse locations in West Region.

Install and configure software and hardware, including servers, PCs, printers, CCTVs, Time-Punch systems, security access systems, switches, phones, internet, and other warehouse applications.

Manage network servers, technology tools, and inventory.

Set up accounts and workstations for employees.

Monitor system performance and maintain systems according to requirements.

Troubleshoot technical issues and outages, resolving them promptly to minimize disruptions.

Ensure security through access controls, backups, and firewalls.

Provide technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.

Implement and support remote access solutions, including VPN and Terminal Services.

Maintain system documentation and perform regular maintenance tasks.

Provide regional support for start-ups as needed for business expansion.

Manage purchase orders and process invoices for various vendors, working closely with the accounting/finance team.

Support the Human Resources team with related tasks, such as company events and volunteer events.

Perform other job-related duties as required.

Requirements

Requirements/Qualifications:

High School Diploma or GED required

1+ year of relevant experience required

Keen knowledge of networking and computer systems

Strong verbal and written communication skills

Strong organization and time management skills

Proven intermediate to advanced Microsoft Office skills: Excel, Word, PowerPoint, Outlook

Analytical with excellent written and verbal communications skills

Ability to excel in a fast-paced environment.

Ability to exercises judgment within defined practices and policies to resolve issues

Detail oriented

Ability to work additional hours outside of regularly scheduled business hours or weekend or holidays to meet business need when required

Ability to work in a team environment while delivering independent results

Ability to work in multicultural environment

Ability to travel ~10% to other warehouses: in Coppell, Grand Prairie, TX and others if needed

 

 

Physical Demands:

The position requires the ability to talk and hear while performing the duties of this job.

The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms. 

The position requires dexterity to write and use computer keyboard and mouse.

This position requires the ability to occasionally lift office products, materials and supplies, up to 50 pounds.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $28.00 ~ $38.00/hour, and your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.