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Customer Support Representative

2 months ago


Cerritos, California, United States VM Long Beach Full time
{"h1": "Customer Support Agent", "p": "VM Long Beach is seeking a skilled Customer Support Agent to join our team. As a key member of our field division, you will be responsible for engaging with prospective customers, representing our clients in the community, and enrolling eligible customers into service plans.

Key Responsibilities:

* Engage with prospective customers through on-site community-based outreach events
* Represent our clients throughout the community, maintaining a positive image and brand name
* Enroll eligible customers into service plans
* Explain all eligibility requirements, service options, and plans to customers, as well as answer any questions or concerns they may have
* Assist in the planning and execution of community-based enrollment campaigns
* Implement strategies to optimize campaign effectiveness
* Monitor and track all daily sales and statistics
* Work closely with cross-functional teams, including sales, HR, and finance
* Participate in continued training opportunities
* Implement strategies for customer retention and loyalty

Requirements:

* High-school diploma or equivalent
* Prior experience in customer service, hospitality, retail, or similar field preferred
* Experience with giving presentations or public speaking a plus
* Time management and organizational skills
* Comfortable thinking independently and problem-solving as needed

What to Know:

* Schedule: This is a full-time position, Monday-Friday + Saturday mornings
* Individual mentoring and career development assistance from senior management
* Opportunities for advancement within the company
* A fun and collaborative team environment
* This position requires local travel. You must be able to meet at our office in Long Beach Monday-Friday

We offer a competitive salary and benefits package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

VM Long Beach is an equal opportunity employer and welcomes applications from diverse candidates.

#LI-Onsite"}