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Mortgage Customer Support Specialist

2 months ago

Cerritos, California, United States Sun West Mortgage Company Inc. Full time

About Sun West Mortgage Company Inc.

Sun West Mortgage Company Inc. is a reputable nationwide mortgage lender with four decades of industry experience, proudly operated as a family-owned business. We are currently seeking a dedicated Customer Service Representative to serve as the vital link between our organization and our valued homeowners.


Key Responsibilities:

  • Engage with customers to understand their needs and provide effective solutions.
  • Utilize strong communication skills to convey information clearly and accurately.
  • Demonstrate active listening to address customer inquiries and concerns.
  • Maintain detailed documentation of customer interactions and feedback.
  • Adapt to various company systems and technologies to enhance service delivery.

Compensation:

The hourly wage for this position ranges from $16.00 to $23.00.


Qualifications:

  • Experience in customer service, preferably in a call center environment.
  • Background in collections is advantageous.
  • Prior experience in the mortgage industry is a plus.
  • Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.

Essential Skills:

  • Exceptional written and verbal communication abilities.
  • Strong time management and organizational skills.
  • Capability to assess and identify customer needs effectively.
  • Commitment to providing accurate and comprehensive information.
  • Ability to follow instructions and adapt to feedback constructively.
  • Proficient computer skills with a willingness to learn new systems.
  • Ability to manage multiple tasks while maintaining focus and quality.