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Mortgage Customer Support Specialist

2 months ago

Cerritos, California, United States Sun West Mortgage Company Inc. Full time

About Sun West Mortgage Company Inc.

Sun West Mortgage Company Inc. is a well-established, family-owned mortgage lender with a legacy of 40 years in the industry. We are currently seeking a dedicated Customer Service Representative to serve as a vital link between our organization and our valued homeowners.


Key Responsibilities:

  • Provide exceptional customer service and support to clients.
  • Handle inquiries and resolve issues effectively.
  • Maintain accurate records and documentation of customer interactions.
  • Collaborate with team members to enhance service delivery.

Compensation:

The hourly wage for this position ranges from $16.00 to $23.00.


Qualifications:

  • Experience in customer service roles.
  • Previous call center experience is preferred.
  • Familiarity with collections is advantageous.
  • Knowledge of mortgage processes is a plus.
  • Bilingual candidates, especially in Spanish, are encouraged to apply.

Essential Skills:

  • Excellent written and verbal communication abilities.
  • Strong active listening skills.
  • Effective time management and organizational skills.
  • Ability to identify and assess customer needs accurately.
  • Provide precise, valid, and comprehensive information.
  • Capability to understand and follow instructions diligently.
  • Proficient computer skills and adaptability to new systems.
  • Ability to multitask while maintaining focus.
  • Document interactions clearly and concisely.
  • Open to receiving and applying constructive feedback.