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Customer Service Representative

2 months ago

Little Ferry, United States Verisys Full time

At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Customer Service Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.

At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along

the way.

Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA

Having a dedicated location to work and be productive, free from distraction's is a must

The shift will be Monday-Thursday (4 10's with Fridays off) from 8:30am-7pm ET.

Duties/Responsibilities:

Provides excellent customer service via calls, chats, and emails Assists customers and healthcare providers with Verisys products Answers questions, solves problems, and makes sound decisions Responds promptly and efficiently to incoming requests Manages team mailbox, responds to emails within 8 business hours, and logs Salesforce cases to track progress of requests Maintains high-performance metrics around quality and customer satisfaction Communicates effectively to customers, providers, and internal teams Works independently and within a team atmosphere to provide backup coverage

Required Skills/Abilities:

Strong customer service, critical thinking and problem-solving skills Excellent written and verbal communication skills Ability to multi-task and work in a fast-paced environment while remaining detail-oriented Ability to empathize with customer concerns and display a sincere desire to find a resolution Ability to meet strict attendance guidelines Ability to adapt to change and adhere to established team processes Candidate must be able to work from 8:30am - 7:00pm EST Can pass a drug test and criminal background check Must have a dedicated space to work in a quiet, calm environment with little to no distractions

Education/Experience:

Required:

Candidates must be at least 18 years old High school diploma or GED is required

Preferred:

Experience in Healthcare or related industry Call center experience Bilingual Spanish/English

Awesome Benefits:

Amazing medical, dental, and vision plans Generous Paid Time Off 11 Company Paid Holidays per year Short-Term and Long-term Disability & company paid Life Insurance 401(k) Plan with generous Company Match (100% vesting from day 1) Tuition Reimbursement Program

Company Overview:

Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.

Verisys is an Equal Opportunity Employer. We encourage all qualified persons of every heritage, nation, gender, veteran, or disability status, age, religion or other protected status to apply. #J-18808-Ljbffr