Customer Service Representative
1 month ago
Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner with you to help you achieve all of these goals and more
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
Experience: more than 1 year of customer service
Hours: Monday - Friday 8:00 am - 5:00 pm
*Appointment scheduling on call after hours and holidays (rotation schedule) also an occasional Saturday (required)
Skill Level:
- Maintain the overall quality and performance standards set forth by GSM Services and its leadership team to provide Comfort & Peace of Mind to our customers and co-workers
- Answer incoming phone calls and direct calls
- Make outbound follow up calls for service and sales as needed
- Schedule Appointments for service and sales
- Take and relay phone messages
- Provide information to customers
- Greet guest entering our organization
- Direct customers and co-workers to correct destination
- Deal with queries from our customers and co-workers
- Ensure knowledge of staff movements in and out of organization
- Monitor visitor access and maintain security awareness
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- 3 Month Happy Calls
- Assist with after-hours appointment scheduling
- Confirming appointments for all divisions as needed
- Professional personal presentation
- Information management
- Attention to detail
- Initiative
- Reliability
- Stress tolerance
- Excellent verbal and written communications skills with internal and external teams and customers
- Good computer skills. Knowledge of common office applications such as MS Word, MS Excel, MS Outlook
- Demonstrated ability to multi-task in an intense, dynamic environment
- Good interpersonal skills
- Possess the ability to read and write English to a High School level
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
-
Customer Service Representative
3 months ago
Gastonia, United States CaroMont Health Full timeThe Customer Service Representative is to perform the duties involved in handling a variety of account inquiries from patients, responsible parties, persons representing patients, employees or insurance companies. The Customer Service Representative Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient
-
Customer Service Representative
2 days ago
Gastonia, North Carolina, United States Pratt Industries Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pratt Industries. As a Customer Service Representative, you will be responsible for providing exceptional customer service, support, and technical guidance to internal and external customers.Key Responsibilities:Respond to...
-
Customer Service Representative
2 months ago
Gastonia, United States BEVERLY KNITS Full timeJob DetailsJob Location MAIN - Gastonia, NC DescriptionWho are we? Beverly Knits designs and develops fabric for all markets, including intimate apparel, activewear, outdoor products, mattress and bedding, automotive, industrial, and medical. We also produce fire retardant products for apparel, bedding, and industrial end uses. Beverly Knits is one of the...
-
Customer Service Representative
2 months ago
Gastonia, United States U-Haul Full timeLocation: 3919 E Franklin Blvd, Gastonia, North Carolina 28056 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 days ago
Gastonia, North Carolina, United States CenterState Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at CenterState Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
4 weeks ago
Gastonia, United States NESCO Inc Full timeNesco Resource is now hiring for Part Time Customer Service Representatives for a facility in Gastonia NC. Job Description and Requirements: This role will support the Legal Services department by providing support to clients, direct service and leadership staff. Team-oriented, self-motivated, and empathetic to clients High School diploma or equivalent...
-
Customer Service Representative
4 days ago
Gastonia, North Carolina, United States Zaxby's Full timeJob Summary:Zaxby's is seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a Cashier, you will be the first point of contact for our guests and will be responsible for delivering a great experience.Key Responsibilities:Customer Service: Ensure all guest's needs are taken care of, and provide excellent service by...
-
Customer Service Specialist
3 weeks ago
Gastonia, United States DeZURIK Full timeGENERAL SUMMARY The Customer Service Specialist is responsible for providing best-in-class customer service and support for DeZURIK representatives and customers. Duties include providing timely lead time and order status to DeZURIK representatives for assigned product line(s), working with internal departments to prioritize and expedite orders, and offering...
-
Customer Service Analyst
2 weeks ago
Gastonia, United States Search Solution Group Full timeJob DescriptionJob DescriptionCustomer Service Representative – Gastonia, NCWHO OUR CLIENT IS:Search Solution Group is seeking an ideal candidate to join this industry leading filtration manufacturer.WHAT YOU WILL DO: The Customer Service Representative has the following roles and responsibilities:Receive and respond to internal and external customer...
-
Service Operations Representative
1 week ago
Gastonia, North Carolina, United States Pratt Industries Full timeCustomer Service RepresentativePosition Overview: The Customer Service Representative plays a crucial role in delivering exceptional support and assistance to both internal and external clients. This position is responsible for addressing inquiries, resolving issues, and fostering strong customer relationships.Key Responsibilities:Manage complex customer...
-
Customer Service Representative
6 days ago
Gastonia, North Carolina, United States TravelCenters of America. Full timeJob SummaryTravelCenters of America is seeking a skilled Server/Cashier to join our team. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Responsibilities:Provide friendly, accurate, and efficient service to all guestsWelcome and serve each...
-
Customer Service Representative Front Desk
3 months ago
Gastonia, United States Gsmsince1927 Full timeGreat Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program* **About GSM Services** GSM Services has been providing high-quality home and commercial improvement services to...
-
Customer Service Representative
2 months ago
Gastonia, United States Gsmsince1927 Full timeGreat Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program* **About GSM Services** GSM Services has been providing high-quality home and commercial improvement services to...
-
Customer Service Associate
2 weeks ago
Gastonia, United States Roses Discount Stores Full timePosition Purpose Provides courteous customer service and maintain merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards.In applicable instances, unloads trucks, processes freight, stocks counters, and performs any other function needed to maintain the salesfloor. Job Scope This position has no direct...
-
Customer Service Analyst
3 weeks ago
Gastonia, United States Search Solution Group Full timeJob Overview: The Customer Service Analyst will play a critical role within our client, a leading manufacturer of liquid and air filter systems, intake systems, and cabin air filters. This position is essential for maintaining high levels of customer satisfaction and ensuring efficient handling of customer requests, inquiries, and complaints. The role...
-
Insurance Sales Representative
4 days ago
Gastonia, North Carolina, United States Alchemy Financial Group Full timeAbout the Insurance Sales Representative position at Alchemy Financial GroupWe are seeking a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You will identify their needs and demands and sell accordingly.The goal is to formulate strong relationships to ensure growth and preserve and...
-
Customer Relations Associate
2 weeks ago
Gastonia, North Carolina, United States Pratt Industries Full timeCustomer Service RepresentativePosition Overview: The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support and assistance to both internal and external clients.Key Responsibilities:Address complex customer inquiries through various communication channels, including phone and electronic...
-
Sales Representative
2 days ago
Gastonia, United States Skyline Enterprises Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Sales Representative at Skyline Enterprises. As a Sales Representative, you will be responsible for providing exceptional customer service and supporting the daily operations of our store.Key Responsibilities:Assist customers with purchases and provide product...
-
Service BDC Representative
3 months ago
Gastonia, United States Courage Kia Full timeJob DescriptionJob DescriptionJob Summary: The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, scheduling service appointments, and addressing any...
-
Brand Representative
3 months ago
Gastonia, United States Summit Strive Consulting Full timeJob DescriptionJob DescriptionPosition: Brand RepresentativeAre you a charismatic individual with a passion for connecting with people and a drive to expand your skill set? Our company is searching for a dedicated Brand Representative to join our team. Embracing a culture of diversity, inclusivity, and professionalism, we offer abundant opportunities for...