Customer Service Representative

3 weeks ago


Itasca, United States Mitsubishi Engine North America Full time

Mitsubishi Turbocharger and Engine America, Inc. is in search for a Customer Service Representative. Responsible for providing superior customer service parts support to existing marine and industrial engine distributors while maximizing the sale of required parts. The position requires the individual to demonstrate the ability to support distributor sales efforts via the telephone and internet while consistently improving the quality and performance of assigned customers. Multi-tasking and familiarity with parts look-up and order processing are a must. Essential Duties and Responsibilities: Understand customer requirements & effectively communicate the best possible solution. Answer customer parts inquiries. Expedite & track delivery schedules on sales & purchase orders. Perform other duties as assigned by MTEA management. Manage parts discrepancy claims with customer & supplier. Manage international & special account orders from start to finish. Job Requirements: Technical aptitude and basic understanding of engines & the related parts. At least three years of customer service experience. Experience in the automotive or diesel engine market is a plus. Experience with ERP system & customer account management tools. Good verbal and written communication skills. Excellent attention to detail & organizational skills. Competency in Microsoft Office. Excellent benefits: Company provides employee paid premium coverage for Health, Dental, Short-term, Long-term, AD&D and Life Insurance. Vision insurance available. Company 401K match. Paid Holidays, including paid winter-break shutdown. Paid Vacation, Paid Leave Time and Personal Days. #J-18808-Ljbffr



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