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Hotel Front Desk

1 month ago

Charleston, United States Courtyard by Marriott Charleston Waterfront Full time
Position Overview: We are seeking a Guest Service Agent to join our team on a full-time basis. The Guest Service Agent will be the face of our hotel, responsible for providing outstanding customer service to our guests, ensuring their needs are met and their stay is enjoyable. If you are a friendly, customer-focused individual with a passion for hospitality, we encourage you to apply. Open availability is required to support both 7am-3pm and/or 3pm-11pm shits.

Key Responsibilities:

  • Greet guests warmly and provide a welcoming atmosphere upon arrival.
  • Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments.
  • Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel facilities, services, and local attractions.
  • Assist guests with luggage and transportation arrangements.
  • Handle guest feedback and resolve issues to ensure guest satisfaction.
  • Maintain a clean and organized front desk area.
  • Collaborate with other hotel departments to ensure a seamless guest experience.
  • Uphold the hotel's standards for quality and excellence in guest service.
Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Familiarity with hotel reservation and property management systems (PMS) is a plus.
  • A friendly and positive attitude, with a commitment to exceptional guest service.
Benefits:
  • Competitive hourly wage.
  • Full-time position with the opportunity for advancement.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Discounted rates on hotel stays and Marriott brand hotels worldwide.
  • Training and development opportunities to enhance your career in the hospitality industry.
  • A supportive and inclusive work environment.
  • Benefits :

    401k Matching, Auro Hotels & Marriott Hotels benefits for friends and family. Medical, Dental , Vision, life insurance etc. As we continue to expand our network and grow as a company Auro Hotels is constantly seeking employees to take roles in leadership, management, I.T., Human Resources etc. We value developing our team members to become future leaders. Therefor opportunity for growth and career development is not only something we encourage but take pride in.

    Legal:

    Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.