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Client services associate

2 months ago

Schertz, United States Randstad Full time

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service through inbound calls, addressing inquiries related to general account information, and ensuring timely resolution of customer issues. Your role will also involve accurate entry of customer selections into our order processing system and monitoring orders to ensure adherence to credit and collection standards. Must be available to work in New Braunfels.

salary: $16.5 - $16.75 per hour
shift: First
work hours: 7 AM - 5 PM
education: High School

Responsibilities

  • PLEASE NOTE: THIS POSITION IS LOCATED IN NEW BRAUNFELS.
  • Performs accurate and timely entry of customer selection(s) into order processing system.
  • Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
  • Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
  • Performs necessary follow-up to ensure customer expectations are met.
  • Utilizes business systems to document notes and conduct information gathering.
  • Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
  • Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and timely response to general account inquires received via phone, email or fax.
  • Performs other duties as assigned.
Skills
  • Client Service
  • Financial Services
  • Phones
  • Collections
  • Data Entry
  • Written Communication
  • Oral Communication
  • Order Processing
Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.