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Service Operations Coordinator
2 months ago
Position Overview:
Service Operations Coordinator
Reports to: Area Service Manager
FLSA Status: Non-Exempt
About the Company:
Texas AirSystems stands as the foremost independent provider of HVAC Equipment and Solutions in Texas. With five offices and a workforce exceeding 300 employees, our headquarters is strategically located near the DFW airport in Irving. We take pride in our affiliations with ASA, ASHRAE, BOMA, CEF, TEXO, and USGBC. Representing over 30 manufacturers, we deliver innovative systems tailored to meet diverse applications. Our collaboration spans from the conceptual phase of projects to offering energy-efficient, value-added solutions for complex challenges.
Our mission is straightforward: to create value and make a meaningful impact daily in our pursuit of becoming the premier HVAC sales and service organization in North America. We aim to achieve this by being the best provider for our clients, the best partner for manufacturers, the best employer for our staff, and the best investment for our current and future shareholders.
Role Summary:
We are in search of a dedicated Service Operations Coordinator responsible for overseeing, managing, and directing the activities of the service department and technicians. The ideal candidate should possess a keen attention to detail, exceptional customer service skills, and outstanding organizational abilities. This role demands extensive communication with customers, technicians, supervisors, and field personnel, requiring the ability to thrive in a fast-paced, high-volume environment.
Key Responsibilities:
- Manage service resources in relation to service operations.
- Schedule personnel, materials, subcontractors, and equipment based on project requirements, skill sets, and availability.
- Generate work order documentation, dispatch technicians, and inform customers accordingly.
- Facilitate customer interactions effectively.
- Coordinate operations with the Parts Department and Acquisition as needed.
- Review project documentation, complete calls, and forward necessary paperwork to Project Administrators.
- Ensure customer satisfaction by addressing concerns, routing them to the appropriate staff, and responding to special requests.
- Log service initiation and requirements in the job tracking system.
- Generate and print various assigned reports.
- Demonstrate reliability and dependability in work attendance.
- Collaborate effectively within a team environment.
- Maintain a pleasant and cooperative demeanor with both internal and external customers.
- Perform other related duties as assigned.
Qualifications:
- Associate's Degree in Business or a related field, with at least 1 year of experience in a call center environment; or a combination of 3 years of education and experience.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Experience in the HVAC, Mechanical Contracting, Engineering, or Construction industries is advantageous.
Skills and Abilities:
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Capable of writing correspondence and effectively presenting information in one-on-one and small group settings.
Mathematical Skills:
Ability to perform basic arithmetic operations and interpret graphs.
Reasoning Ability:
Ability to apply common sense to carry out instructions and address problems involving concrete variables.
Environmental and Physical Requirements:
Position requires working in various field environments and multiple customer sites daily. Regularly requires the use of hands for operating a computer keyboard, standing, walking, and sitting. Frequent lifting of up to 50 pounds may be necessary.
Note: This job description is not exhaustive. Employees may perform other related duties as necessary to meet the ongoing needs of the organization.
Texas AirSystems is an Equal Opportunity Employer.
