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Service Operations Coordinator
2 months ago
Position Overview:
Service Coordinator/Dispatcher
Reports to: Area Service Manager
FLSA Status: Non-Exempt
About Texas AirSystems:
Texas AirSystems stands as the premier independent provider of HVAC Equipment and Solutions in Texas. With a robust workforce exceeding 300 employees across five offices, our headquarters is strategically located near the DFW airport in Irving. We are proud to be affiliated with industry-leading organizations such as ASA, ASHRAE, BOMA, CEF, TEXO, and USGBC. Our extensive portfolio includes over 30 manufacturers, allowing us to deliver innovative systems tailored to meet diverse application needs. We collaborate with industry professionals and end users from project inception to provide energy-efficient, value-added solutions to complex challenges.
Our Mission:
Our mission is straightforward: to create value and make a significant impact daily as we strive to be the leading HVAC sales and service organization in North America. We believe that achieving this mission hinges on being the BEST provider for our clients, the BEST partner for manufacturers, the BEST employer for our staff, and the BEST investment for our current and future shareholders.
Role Summary:
We are in search of a dedicated Service Coordinator/Dispatcher who will be responsible for overseeing, managing, and directing the activities of the service department and technicians. The ideal candidate will possess a keen attention to detail, a strong customer service orientation, and exceptional organizational skills. This role necessitates a high level of communication with customers, technicians, supervisors, and field personnel. The ability to thrive in a fast-paced, high-volume environment is essential.
Key Responsibilities:
- Coordinate service resources related to operational activities.
- Schedule personnel, materials, subcontractors, and equipment based on project requirements, skill sets, and availability.
- Generate work order documents, dispatch technicians, and inform customers accordingly.
- Engage with customers to ensure satisfaction and address inquiries.
- Facilitate operations interaction with the Parts Department and Acquisition as needed.
- Review project documentation, complete calls, and forward paperwork to Project Administrators.
- Maintain customer satisfaction by investigating concerns, routing them to the appropriate staff, and responding to special requests.
- Log service start-up and service work requirements in the job tracking system.
- Generate and print various assigned reports.
- Demonstrate reliability and dependability in work attendance.
- Function effectively within a team environment.
- Exhibit a pleasant and cooperative demeanor with both internal and external customers.
- Perform other duties as assigned.
Qualifications:
- Associate's Degree in Business or a related field, with a minimum of 1 year of experience in a call center environment; or a combination of education and experience totaling 3 years.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Experience in the HVAC, Mechanical Contracting, Engineering, or Construction industries is advantageous.
Skills and Abilities:
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Proficient in writing correspondence and effectively presenting information in one-on-one and small group settings.
Mathematical Skills:
Ability to perform basic arithmetic operations and interpret graphs.
Reasoning Ability:
Ability to apply common sense to carry out instructions and address problems involving multiple concrete variables.
Environmental Requirements:
Willingness to work in a field environment, visiting multiple customer sites daily.
Physical Demands:
Regularly required to use hands for computer operation, stand, walk, and sit. Must be able to lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
Note: This job description is not exhaustive. Employees may perform other related duties as needed to meet the organization's ongoing requirements.
Texas AirSystems is an Equal Opportunity Employer.
