Client Relations Specialist
2 weeks ago
JOB TITLE:
Client Relations Specialist
DEPARTMENT:
Sales
LOCATION:
Remote
General Shale is in search of a
Client Relations Specialist to enhance our operational efficiency. The successful candidate will play a pivotal role in supporting Sales and Operations through effective order management and various related tasks.
KEY RESPONSIBILITIES:
Process all Customer Sales Orders and Stock Transfer Orders efficiently.
- Engage with clients through various communication channels including email and phone.
- Deliver exceptional support to both existing and prospective clients.
- Input Purchase Orders to suppliers using SAP/ESKER systems.
- Collaborate with external vendor representatives as necessary.
- Assist in fulfilling Sample Orders.
- Support the Warehouse/Shipping Department in verifying all inbound and outbound shipments.
- Oversee Cycle Counts and Physical Inventories as scheduled.
- Uphold safety reporting standards and a commitment to a zero-harm workplace.
- Manage and maintain all necessary documentation in accordance with company retention policies.
EDUCATIONAL REQUIREMENTS:
- High school diploma required.
- Undergraduate degree preferred.
EXPERIENCE REQUIRED:
- Prior experience with SAP/Esker is advantageous.
- A minimum of one year in a client service role is essential.
- Familiarity with the construction industry or building materials is preferred.
- Bilingual capabilities are a plus.
- Forklift experience or certification is an added advantage.
ESSENTIAL SKILLS:
- Strong communication skills, both in person and through electronic means.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Able to perform various physical tasks as required (e.g., lifting, standing).
- Dedicated to maintaining a zero-harm workplace.
- Flexible with working hours as needed.
- Capable of managing multiple tasks effectively.
- Ability to work independently with minimal supervision.
Discover more about General Shale and its extensive portfolio of innovative brick and masonry solutions for commercial and residential structures.
An Equal Opportunity Employer
M/F/D/V
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