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Client Support Project Manager

2 months ago

Nashville, United States CBI Full time

Desired Experience and Skills: 3+ years related industry experience

Role Summary: A Client Support Project Manager is responsible for the order management, tracking and punch orders of CBI

interiors projects. A CSPM is responsible to manage small order product specifications, pricing, logistics

management, and project delivery. The CSPM is not responsible for the design of a project, but may be involved in

more "standard" or repeat orders, where execution velocity is higher. The CSPM handles warranty claims and service requests through completion. The CSPM may work directly with the client, CBI Workplace Consultants,

Designers and Project Managers on day-to-day activities through the project process to ensure smooth

communication, on-time delivery, project success and client satisfaction.

The CBI CSPM role provides opportunity for advancement as a subject matter expert. Obtaining more senior levels

is based on project scope and complexity, level and nature of client interaction, experience, technical expertise,

consistent excellence in delivery, teaming and overall contribution to the Company.

Responsibilities: • Manage multiple orders and/or clients at a time. • Superior organization and management of the

order details. • Proficiency in the technical tools required to

perform the role, including pricing tools, business

system, Excel, Power Point and others. • Consistent and professional communication

across all internal and external stakeholders. • Ability to investigate and report order issues. • Manage proposals and pricing to clients. • Create and manage proposals through pricing

tools and Excel, including revisions. • Book and manage orders through the business

system. • Checking acknowledgments and entering

information into the business system.

•

Review and communicate delivery status. • Work smoothly in a team-oriented environment. • Understand vendor contracts, discounts, margins

and business interactions. • Coordinate delivery scheduling and installation

including job-site analysis for deliveries you own. • Manage punch completion in a timely manner. • Gain approval for final invoicing. • Manage a relationship with the client post-project

and through day 2 needs. • Oversee client warranty claims and service

requests. • Manage backlog for multiple projects and small

orders.

Qualities of a High Performing Team Member:

Strong work ethic

Accountability

Approachable

Committed

Courageous

Driven

Dedication

Trustworthy

Integrity

Learner

Loyal

Passionate

Servant Leadership

Team Player

The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Associates are responsible for reviewing the CBI Sourcebook and other forms of communications such as policy and procedure updates for additional details and job requirements.

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