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Senior LMS Administrator
2 months ago
Description and Requirements
LMS specialist responsibility
Create and maintain all LMS element functionality including content integrations and creation, creating classes, building assignments, researching databases for information.
Creates, maintains, and updates configuration of learning content in the system
Shares responsibility for testing learning object functionality in the LMS
Inputs data and performs quality control of data input by other training staff
Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience
Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication (2nd line support)
Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
Update the LMS User Homepage monthly to ensure regular return traffic & implement strategies to increase interest in the content being promoted
Technology
Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
Develop and ensure standardized LMS operational processes, procedures, guidelines, and documentation are in line with Global Learning Center plan and governance.
Data Structure & Management
Approve user logins as needed and assign user permissions and roles.
Create and manage user organizational unit structures including the creation of user groups.
Manage inbound and outbound user data feed between Workday, CORNERSTONE SBX and Skillsoft Percipio.
Reporting and Analytics
Develop complex reports using both out-of-box tools, and enterprise reporting tools.
Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
Maintain accurate data and records and analyze reporting data; recommend strategic direction to Learning team, HR Partners & internal clients.
Recognizes trends and provides feedback plus recommendations to training management
Create and validate reports for audit requests, as required
Specialized Projects
Leads Cornerstone SBX projects, enhancements, and system upgrades
Develop complex solutions that extend and enhance system functionality. This would include system integrations, bulk data import/export operations, custom reports, etc. Solutions might also require functional workarounds within the system - so a deep functional knowledge of LMS features is expected
Leads the configuration and testing of system enhancements
Validates and implements system upgrades
Training
Delivers LMS training to appropriate audiences; evangelizes the content library & LMS capabilities to Business groups to increase utilization
Writes desk procedures and quality work instructions
Facilitates training sessions regarding LMS processes, as needed
Vendor Management :
Interacts with technical vendors and help desk
Provides guidance and recommendations for decisions and/or problem resolution related to LMS
Position Requirements:
Basic Requirements:
* 5+ years of Learning Management Systems administration experience is required
* Experience with Saba LMS is preferred is required
Preferred Qualifications:
* Aptitude to learn software and applications (we are seeking a candidate who has an aptitude for learning and understanding technology)
* Detailed oriented with analytical thinking ability
* Superior organizational skills
* Ability to work independently and in a global team setting, while managing competing priorities
* Demonstrates excellent people skills for working with both technical staff, executives, and end users
* Bachelor's degree in Education Technology, Education Administration, Instructional Design, or a related field is preferred
* Experience with Smartsheet is preferred
* Knowledge of design software and editing tools (e.g. Articulate, Camtasia, Captivate) is preferred
* Some knowledge of HTML, SharePoint, JavaScript is also beneficial
Location: Morrisville, preferred, but US remote may also be considered.
The base salary budgeted range for this position is $90k - 130K. Individuals may also be considered for bonus and/or commission. Lenovo's various benefits can be found on
www.lenovobenefits.com .
In compliance with Colorado's EPEWA, the expected application deadline for this position is July 28, 2024. This applies to both external and internal candidates.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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