Customer Accounts Specialist

3 months ago

Bonita Springs, United States Herc Rentals Full time

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of June 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 428 locations and has approximately 7,600 employees in North America.

Job Purpose

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer's loyalty and driving successful business results.

What you will do...

  • Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
  • Process billing adjustments and customer discrepancies with a sense of urgency.
  • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Maintain relationships with Internal and External customers to drive efficiencies in processes.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.
Requirements
  • Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
  • One-year Credit and B2B Collection experience
  • Previous customer service and professional telephone etiquette
Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver
  • Organizational and Time Management Skills
  • Professional Verbal and Written Communication
  • Proficient Microsoft Excel and Word
  • Strong sense of Urgency and Customer Focus
  • 'Interpersonal/People Skills', in working with Colleagues and Customers


Compensation Data

$21- $23.50/hr.

Req #: 60325

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

  • Customer Accounts Specialist

    2 weeks ago

    Bonita Springs, Florida, United States Herc Rentals Full time

    Job Title: Customer Accounts SpecialistHerc Rentals is seeking a highly skilled Customer Accounts Specialist to join our team. As a key member of our finance department, you will be responsible for managing a portfolio of customer accounts, ensuring timely payments, and providing exceptional customer service.Key Responsibilities:Proactively initiate customer...

  • Accounts Payable Specialist

    1 week ago

    Bonita Springs, Florida, United States AppleOne Full time

    Job DescriptionThe Accounts Payable Specialist is responsible for the successful processing of invoices. This includes identifying invoices that cannot be automatically processed in the AP system and ensuring that all information entered is accurate.Key responsibilities include:Keying invoices for suppliersEnsuring all information entered in the AP system is...

  • Accounts Payable Specialist

    3 weeks ago

    Bonita Springs, Florida, United States AppleOne Full time

    Job DescriptionThe Accounts Payable Specialist I plays a crucial role in the successful processing of invoices. By identifying invoices that cannot be automatically processed in the AP system, the specialist ensures that those invoices can be processed for payment or identifies the specific information missing to release the invoice from future hold. The...

  • Customer Account Specialist

    4 weeks ago

    Willow Springs, United States Uline, Inc. Full time

    Customer Account SpecialistCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Join Uline’s dedicated and driven Finance team as a Customer Account Specialist, supporting the business with tax guidelines and exemptions in the U.S. and Canada.Better together! This position is on-site, and we are looking for people who share our...

  • Accounts Payable Specialist

    3 weeks ago

    Bonita Springs, Florida, United States AppleOne Full time

    Job DescriptionThe Accounts Payable Specialist will be responsible for the successful processing of invoices. This includes identifying invoices that cannot be automatically processed in the AP system and ensuring that all information entered is accurate. The ideal candidate will have a strong attention to detail and be able to work independently to identify...

  • Accounts Payable Specialist

    4 weeks ago

    Bonita Springs, United States AppleOne Full time

    Job DescriptionJob DescriptionTitle: AP Specialist Location: 100% on site - Bonita Springs, FL 34134 Schedule: Monday through Friday 7:30am-4:30pm or 8am-5pm Type: temp to perm (6 months) Pay: $21-$22/hour Description The primary role of the Accounts Payable Specialist is successful processing of invoices. By identifying the invoices that could not be...

  • Accounts Payable Specialist

    4 weeks ago

    Bonita Springs, United States AppleOne Full time

    Job DescriptionJob Description*Temp to Hire The primary role of the Accounts Payable Specialist I is successful processing of invoices. By identifying the invoices that could not be automatically processed in the AP system, the AP Specialist I will work to ensure those invoices can be processed for payment or to identify the specific information that is...

  • Financial Operations Specialist

    3 days ago

    Bonita Springs, Florida, United States Herc Rentals Full time

    At Herc Rentals, we are committed to providing our customers with the best equipment rental experience in North America. With over $3.3 billion in trailing twelve-month total revenues, we are one of the leading equipment rental suppliers in the region. Our parent company, Herc Holdings Inc., listed on the New York Stock Exchange in 2016, and we serve our...

  • Customer Account Specialist

    3 weeks ago

    Denham Springs, United States EJ Full time

    EJ has an immediate opening for a Customer Account Specialist.Generous Benefit Package that includes: Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc. About EJ: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage,...

  • Accounting Specialist

    3 weeks ago

    Bonita Springs, Florida, United States Agency Services Full time

    Job OpportunityAgency Services, a leading marketing and advertising company, is seeking a highly skilled Bookkeeper to manage our day-to-day accounting and finance requirements. The ideal candidate will possess a high level of precision and organization, with a strong attention to detail and accuracy.Key ResponsibilitiesManage accounts payable and...

  • Customer Communications Associate

    1 week ago

    Bonita, California, United States Eagle Peak Solutions, Inc. Full time

    About the RoleEagle Peak Solutions, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Communications Associate. This role is ideal for someone who is passionate about helping others and has excellent communication skills.Key ResponsibilitiesConduct outreach efforts to potential eligible customers and assess...

  • Accounting Specialist

    2 weeks ago

    Winter Springs, Florida, United States American Premier Full time

    Full-Time Billing and A/R SpecialistAmerican Premier Services is seeking a skilled and detail-oriented Billing and A/R Specialist to join our team. Our company is committed to providing innovative solutions that improve lives, and we're looking for someone who shares our enthusiasm for excellence and customer satisfaction.Job Responsibilities:Collect past...

  • Sales Account Manager

    2 weeks ago

    Bonita Springs, Florida, United States BELFOR Holdings Full time

    Job Title: Sales Account ManagerBELFOR Holdings is seeking a highly skilled Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for developing long-term relationships with customers and overseeing sales. You will work to satisfy customers' needs and requests, respond to their queries in a timely manner, and aspire to...

  • Senior Billing Specialist

    1 month ago

    Bonita Springs, Florida, United States Discovery Senior Living Full time

    Job Title: Billing SpecialistAt Discovery Senior Living, we are seeking a skilled Billing Specialist to join our home office team in Bonita Springs, FL.Job Summary:This position will be responsible for processing resident billing for Discovery Senior Living managed communities. The successful candidate will be responsible for generating resident billing in a...

  • Accounting Specialist

    1 week ago

    Winter Springs, Florida, United States American Premier Full time

    Full-Time Billing and A/R SpecialistAmerican Premier Services is seeking a skilled and detail-oriented Billing and A/R Specialist to join our team. Our company is committed to providing innovative solutions that improve lives, and we're looking for someone who shares our enthusiasm for excellence.Job Responsibilities:Collect past due payments on each account...

  • Accounts Receivable Specialist

    1 week ago

    Winter Springs, Florida, United States American Premier Services Inc Full time

    Accounts Receivable SpecialistAt American Premier Services Inc, we are seeking a highly skilled Accounts Receivable Specialist to join our team. As a key member of our financial operations, you will be responsible for collecting past due amounts, maintaining accounting ledgers, and providing excellent customer service.Key Responsibilities:Collects past due...

  • Customer Account Representative

    3 weeks ago

    Denham Springs, Louisiana, United States EJ Full time

    About EJWe are a leading manufacturer and distributor of access solutions for water, sewer, drainage, telecommunications, and utility networks. Our corporate headquarters is in East Jordan, Michigan, and we have a presence worldwide.Job SummaryThe Customer Account Specialist position services new and existing clients with an opportunity to grow and take on...

  • Accounts Payable Clerk

    2 weeks ago

    Bonita Springs, United States AppleOne Full time

    Job DescriptionJob DescriptionShort Description The primary role of the Accounts Payable Specialist I is successful processing of invoices. By identifying the invoices that could not be automatically processed in the AP system, the AP Specialist I will work to ensure those invoices can be processed for payment or to identify the specific information that is...

  • Sales Account Manager

    1 week ago

    Bonita Springs, Florida, United States BELFOR Holdings Full time

    BELFOR Holdings is seeking a highly skilled Sales Account Manager to join our team.The ideal candidate will have excellent communication and negotiation skills, with a strong ability to build and maintain long-term relationships with customers.As a Sales Account Manager, you will be responsible for developing and executing sales strategies to drive business...

  • Customer Care Specialist

    1 week ago

    Bonita Springs, United States AppleOne Full time

    Job DescriptionJob Description The Customer Care team supports the company’s published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including...