Customer Success Manager

3 weeks ago

Atlanta, United States Uncapped Full time
Hybrid role based in Atlanta, Georgia

Role Overview

At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales/Customer Success, come join a high-performing team working with the Founders and decision-makers of high-growth companies in the US. We are transforming the way digital companies can grow their revenue, and Customer Success Managers are crucial to the client relationship. Our solutions delight our customers; our compensation plans are competitive; and our approach to your training, mentoring, and development is hands-on and designed for your success.

We are on a path to becoming a significant company with global influence, and you will be working at the intersection of technology companies and venture capital investment. This role offers an opportunity to join a company and materially contribute directly to its growth.

About Uncapped

Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth.

Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover.

Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.

What you will do

You will own and nurture a portfolio of US clients by offering a solution that solves a huge pain point for digital companies and beats alternatives head-to-head. Our customers love what we offer, and 90% take more capital.
  • Own the client relationship throughout the entire lifecycle, managing additional funding applications and acting as the lead point of contact at Uncapped
  • Work with our Underwriting team to tailor funding offers to our client's unique requirements
  • Collaborate with our clients to deliver an amazing ongoing customer experience, problem-solving and testing solutions
  • Identify opportunities to delight and add further value to our clients, providing them insight into and cross-selling partner products and services
  • Become a subject matter expert on the small business financing space
  • Provide accurate forecasting predictions and leverage our CRM system effectively
  • Contribute to the ongoing development of sales-related systems, processes and business practices by sharing recommendations to improve efficiency and capacity
  • Act as the voice of our customers, feeding back insights into the product development cycle
  • Drive improvements to NPS through immediate post-sales aftercare activities such as platform demos for customers
Requirements

Who you are
  • 4+ years experience in commercial closing roles in the B2B technology or financial services industries
  • You are interested in the high-growth E-commerce ecosystem
  • You are a natural people person: charismatic, emotionally intelligent and able to adapt your communication style to your audience
  • You have excellent analytical skills tempered with a sense of commerciality, financial acumen and strong administration skills
  • Working knowledge of a CRM such as HubSpot or Salesforce would be ideal
  • Excellent organisation and time management skills
  • A tenacious and proactive approach
Benefits

What we offer

At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people joinhere are some of the things you can expect:
  • Unlimited holiday: we believe that well-rested and happy people make the best employees
  • Competitive compensation plan
  • Personal growth fund: Raise your game from great to spectacular
  • Monthly recognition and awards: Celebrate wins big and small
  • The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
  • Optional workspaces in Warsaw, London and Atlanta

We are only able to consider applications from those who are eligible to work in the USA without requiring sponsorship.

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