Customer Success Manager
3 weeks ago
THE ROLE
PlayOn Sports is looking for a Customer Success Manager to join our rapidly expanding team. Customer Success is critical to our long-term growth. We are looking for individuals who will help us continue to scale our organization. This role will be responsible for adoption, advocacy, retention, renewals and upsells.
In this role, you’ll be responsible for creating excitement about PlayOn Sports. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.
Additional responsibilities and accountabilities for this role include:
• Function as the customer advocate and provide internal feedback on how we can better serve our schools
• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
• Track accounts to identify churn risk and work actively to eliminate that risk
• Simultaneously manage multiple customers who are at different points on the account lifecycle
THE PERSON
• 3+ years’ experience in a customer success or similar role
• Ideally combined background of account management and/or sales experience
• You have a track record of delivering value to a client
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Customer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customersAs a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be...
-
Customer Success Manager
4 days ago
Atlanta, United States Resolution Technologies Full timeCustomer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
6 days ago
Atlanta, United States Flowable Group Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
7 days ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
7 days ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
1 month ago
Atlanta, United States Kaleris Company Full timeWe’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...
-
Customer Success Manager
7 days ago
Atlanta, United States NAVIS Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
5 days ago
Atlanta, United States AutoLeap Full timeJob Description Job Description AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About...
-
Customer Success Manager
2 weeks ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
7 days ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap is a full-suite shop management...
-
Customer Success Manager
1 week ago
Atlanta, United States AutoLeap Full timeJob DescriptionJob DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap...
-
Customer Success Manager
1 week ago
Atlanta, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About AutoLeap AutoLeap is a full-suite shop...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Revel Systems Full timeCompany Overview: Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single...
-
Customer Success Manager
1 month ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
1 week ago
Atlanta, United States CENTEGIX Full timeDescription CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme....
-
Customer Success Manager
4 weeks ago
Atlanta, United States Revel Systems Full timeJob DescriptionJob DescriptionCompany Overview:Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales...