Customer Success Manager
3 weeks ago
Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more importantly, you will help them optimize margins and revenue, guide them with expert go-to-market advice to increase adoption, and facilitate portfolio migrations.
The ideal candidate will be a payments industry professional with a deep understanding of vertically-focused platform growth strategies. In this role, you will have the opportunity to closely collaborate with other departments and provide tactical support in a startup environment.
To be successful in this role, you should have a proven track record of helping to grow embedded payments.
What are some of the high-impact opportunities you'll tackle?
- Work closely with clients to understand their business goals and objectives, develop strategies to achieve them, and serve as a key partner for enabling payments growth
- Guide and manage clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
- Provide guidance and support to clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
- Analyze client data to identify trends and opportunities for improvement
- Provide expert advice to clients on go-to-market strategies, including product positioning, pricing, and messaging
- Work collaboratively with cross-functional teams - including sales, product, and engineering - to ensure client success.
- Develop and maintain strong relationships with clients, becoming a trusted advisor and advocate for their success
- Work closely with clients to identify and obtain additional payments volume and related revenue opportunities Monitor and report on key metrics related to client satisfaction, retention, and revenue growth
- Bachelor's degree in business, finance, engineering, computer science, marketing, or a related field
- 5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
- Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
- Strong understanding of credit card processing and ACH processing
- Strong understanding of interchange and interchange drivers
- Excellent communication skills, both verbal and written
- Ability to build strong relationships with clients and internal stakeholders
- Strong analytical skills, with the ability to interpret data and identify trends
- Ability to work independently and manage multiple projects simultaneously
- Strong problem-solving skills, with the ability to think creatively to overcome challenges
- Passion for helping clients succeed and achieve their business goals
- Authorization to work in in the United States of America as Rainforest does not engage in immigration sponsorship at this time
-
Customer Success Manager
4 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Customer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customersAs a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be...
-
Customer Success Manager
1 day ago
Atlanta, United States Resolution Technologies Full timeCustomer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
1 month ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
3 days ago
Atlanta, United States Flowable Group Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
4 days ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
4 days ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
1 month ago
Atlanta, United States Kaleris Company Full timeWe’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...
-
Customer Success Manager
3 days ago
Atlanta, United States NAVIS Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
2 days ago
Atlanta, United States AutoLeap Full timeJob Description Job Description AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About...
-
Customer Success Manager
2 weeks ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
4 days ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
5 days ago
Atlanta, Georgia, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap is a full-suite shop management...
-
Customer Success Manager
6 days ago
Atlanta, United States AutoLeap Full timeJob DescriptionJob DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap...
-
Customer Success Manager
6 days ago
Atlanta, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About AutoLeap AutoLeap is a full-suite shop...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Revel Systems Full timeCompany Overview: Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single...
-
Customer Success Manager
1 month ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
5 days ago
Atlanta, United States CENTEGIX Full timeDescription CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme....
-
Customer Success Manager
4 weeks ago
Atlanta, United States Revel Systems Full timeJob DescriptionJob DescriptionCompany Overview:Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales...