Customer Success Manager
3 weeks ago
Company Overview:
Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single platform.
Revel works with businesses from small merchants to global enterprises, that are looking to implement cutting-edge technology that helps increase revenue, improve efficiency, and enhance experiences for employees and customers. Founded in 2010 Revel is a leading member of the Apple Enterprise Mobility Program.
The Revel team is focused on its mission to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. Come join a smart, motivated team and work at a leading technology company during the next phase of growth.
Position Summary
Acting as the single point of contact for Revel and key customer stakeholders within Key Accounts, the Customer Success Manager drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Revel's solutions. The Customer Success Manager utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Revel's customers innovate more quickly and gain a competitive advantage in the marketplace.
Responsibilities
- Develop trusted relationships with key clients, partners and colleagues
- Oversee the lifecycle and all aspects of client health including on-boarding value realization, and renewal, while spearheading further adoption of Revel services
- Understand client goals and communicate and advocate for clients' needs internally
- Master thorough knowledge of Revel products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
- Act as the lead point of contact/account owner for all matters specific to assigned clients, providing resolution and escalations in a timely manner
- Identify opportunities to provide additional value and go above and beyond for our clients
Desired Qualifications
- 5+ years working in a B2B customer-facing role with relevant Customer Success Experience
- POS or Restaurant Tech experience strongly preferred
- Strong empathy for customers and passion for revenue and growth
- You want to help and serve our customers: They win, so you win
- You're driven: No one needs to push you to excel; it's just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- Ability to manage influence through persuasion, negotiation, and consensus building
- Background of post-sale and sales experience preferred
- Deep understanding of value drivers in recurring revenue business models
- Strong financial acumen including analytical and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Success/Account Management Experience preferably in a vertical served by Revel.
- Relevant Bachelor's degree
This position is not open to CA, NY or CO residents.
#LI-REMOTE
-
Customer Success Manager
3 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Customer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customersAs a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Kaleris Company Full timeWe’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...
-
Customer Success Manager
3 days ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Revel Systems Full timeCompany Overview: Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single...
-
Customer Success Manager
5 days ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
7 days ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
1 month ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
4 weeks ago
Atlanta, United States MessageGears Full timeJob DescriptionJob DescriptionMessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting...
-
Customer Success Manager
4 days ago
Atlanta, Georgia, United States MacStadium Full timeMeet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium's innovative solutions every day. We have a passionate team of hard...
-
Customer Success Manager
2 weeks ago
Atlanta, United States PlayOn! Sports Full timeTHE ROLE PlayOn! Sports is looking for a Customer Success Manager to join our rapidly expanding team. Customer Success is critical to our long-term growth. We are looking for individuals who will help us continue to scale our organization. This role will be responsible for adoption, advocacy, retention, renewals and upsells. In this role, you’ll be...
-
Customer Success Manager
4 days ago
Atlanta, United States Slip Robotics Full timeJob DescriptionJob DescriptionIntroductionSlip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant...
-
Customer Success Manager
4 weeks ago
Atlanta, United States WelcomeHome Software Full timeAbout WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...
-
Customer Success Manager
4 weeks ago
Atlanta, United States WelcomeHome Software Full timeAbout WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...
-
Customer Success Manager
1 month ago
Atlanta, United States WelcomeHome Software Full timeAbout WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...
-
Customer Success Manager
3 days ago
Atlanta, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a...
-
Regional Customer Success Manager
4 weeks ago
Atlanta, United States Michelin Inc Full timeJob DescriptionJob DescriptionOpportunity:The Customer Success Manager (CSM) exists to understand the needs of our customer and uses data and analytics to proactively address customer risks and opportunities. They are responsible for platform adoption, ensuring high levels of customer satisfaction and recognition of ROI, which should lead to strong retention...