Customer Success Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Atlanta, United States MintLeads Full time

Role Summary


As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories which will help drive our continued growth and help win new business You will work closely with the Head of Customer Success, sales team, copy and operations teams to best support our clients.


An ideal Customer Success Manager will support MintLeads customers as they transition from sales prospects to active users of our service. A focus on building customer loyalty and long-term client relationships is key.


You will report to the MintLeads Head of Customer Success. This team will likely scale to 6+ in the next 12 months. This is a perfect role for someone looking for leadership and management experience while still having the impact of an individual contributor.


Responsibilities


  • Create and maintain relationships with customers to better understand and achieve their needs
  • Take new clients through the onboarding process, working closely with the operations and copy team during this time
  • Schedule regular video calls with our customers to identify opportunities for contract growth
  • Manage all reporting about the health of customer's accounts
  • Capture customer success stories and video testimonials


Qualifications


  • 2+ years experience in a customer success / account management experience
  • Extremely strong customer service skills and ability to advocate for our clients to the rest of the team
  • Eagerness to learn and lead initiatives to better support your clients needs
  • Comfortable working with new and evolving product offerings and working in a fast-paced and ever-evolving environment
  • High Energy and willingness to deep-dive into customer needs


About MintLeads


MintLeads is a growth marketing agency for nearly 200 B2B companies around the world. We work with companies from small teams to publicly traded enterprises - to build their outbound sales process.


You will be joining MintLeads at an inflection point in our company’s growth. We have tripled in size in the last 12 months and we are expecting similar growth over the next 12 months. This rapid expansion makes MintLeads the perfect home for ambitious, smart and growth-oriented individuals looking to impact the direction of a growing company and their own careers.

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