Customer Success Manager
4 weeks ago
Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales reporting, and more into a single platform.
Revel works with businesses from small merchants to global enterprises, that are looking to implement cutting-edge technology that helps increase revenue, improve efficiency, and enhance experiences for employees and customers. Founded in 2010 Revel is a leading member of the Apple Enterprise Mobility Program.
The Revel team is focused on its mission to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. Come join a smart, motivated team and work at a leading technology company during the next phase of growth.
Position Summary
Acting as the single point of contact for Revel and key customer stakeholders within Key Accounts, the Customer Success Manager drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Revel's solutions. The Customer Success Manager utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Revel's customers innovate more quickly and gain a competitive advantage in the marketplace.
Responsibilities
- Develop trusted relationships with key clients, partners and colleagues
- Oversee the lifecycle and all aspects of client health including on-boarding value realization, and renewal, while spearheading further adoption of Revel services
- Understand client goals and communicate and advocate for clients' needs internally
- Master thorough knowledge of Revel products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
- Act as the lead point of contact/account owner for all matters specific to assigned clients, providing resolution and escalations in a timely manner
- Identify opportunities to provide additional value and go above and beyond for our clients
- 5+ years working in a B2B customer-facing role with relevant Customer Success Experience
- POS or Restaurant Tech experience strongly preferred
- Strong empathy for customers and passion for revenue and growth
- You want to help and serve our customers: They win, so you win
- You're driven: No one needs to push you to excel; it's just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- Ability to manage influence through persuasion, negotiation, and consensus building
- Background of post-sale and sales experience preferred
- Deep understanding of value drivers in recurring revenue business models
- Strong financial acumen including analytical and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Success/Account Management Experience preferably in a vertical served by Revel.
- Relevant Bachelor's degree
This position is not open to CA, NY or CO residents.
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