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Claims Manager

2 months ago


Austin, United States Texas Windstorm Insurance Association Full time

POSITION SUMMARY: The Claims Manager, Complex Claims is responsible for implementation, execution and outcome of the complex claim handling function and its associated goals as assigned by the Director or Sr. Claims Manager.

ESSENTIAL FUNCTIONS OF A CLAIMS MANAGER: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE CLAIM MANAGER POSITION. HOWEVER, THIS JOB DESCRIPTION DOES NOT PRECLUDE THE PERFORMANCE OF OTHER DUTIES BY THE INCUMBENT. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED:
Manages all commercial claims from First Notice of Loss to final disposition of the claim
Manages complex residential claims to include TWIA and TFPA claims with larger exposures, generally over 100k in damages.
Manages disputed commercial claims including the appraisal process, mediation process and defense of lawsuits
Drives technical excellence on commercial claims
Manages productivity of the commercial claims function
Reinforces corporate communications and enforces compliance issues
Serves as a liaison to customers, agents and other stakeholders in the commercial claim function
Temporarily assume other Claims roles and responsibilities, as needed
Contributes to functional execution and results
Drafts and recommends functional and potentially cross-functional policies and procedures
Drives claim outcomes through application of policies, practices and management to optimize operating performance
Recruits, hires and trains qualified staff
Serves in a back-up capacity to the Sr. Claims Manager.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Strong customer focus in the organization
Excellent leadership skills in functional areas within Claims and excellent relationship building skills
Ensures clear and consistent internal communications in all areas of direct responsibility
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Skilled in critical thinking, problem solving; creativity in resolving unique and challenging business problems; good business judgment
Ability to be both proactive and reactive in a fast-past, highly visible, heavily regulated entity.
Strong sense of urgency, personal responsibility, accountability; self-motivated, efficient, effective
Able to initiate, organize, prioritize, and coordinate multiple & complex projects and cases
Able to work autonomously and as part of team; to lead, follow, and collaborate.
Comprehensive knowledge of property claims practices, personal and commercial lines, and legal terminology
Strong analytical, negotiation and communication skills
Ability to evaluate people, processes, and outcomes, identify issues, and develop, recommend and implement corrective and continuous improvement plans
Ability to recognize, communicate, and act on emerging trends and impact of trends on organization and function
Self-starter with ability to handle multiple and competing priorities

REQUIRED EDUCATION AND EXPERIENCE:
Bachelors Degree
TX All Lines Adjusters License
5+ years of industry experience in progressively more responsible roles
1+ years supervisory experience

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
AIC, CPCU

PHYSICAL REQUIREMENTS:
This position requires the ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time.
This position may require some limited overnight travel to complete training programs, activities, and meetings.