Front Desk Administrative Assistant

2 months ago


Durham, United States Morse Clinic of Durham, PC Full time

Job Title: Front Desk

Reports To: Program Director

Summary: Responsible for checking in patients, collection on money, and scheduling patient appointments. Responsible for working with billing specialist, authorization specialist, typing, filing, phone screenings and secretarial duties. Any employee in this classification interacts with patients, visitors and staff and must have positive people skills by performing the following duties.  

Duties and Responsibilities include the following. Other duties may be assigned. Greeting and checking in patients as they arrive. Maintains a cooperative and positive attitude and approach to patients, staff and visitors. Confidentiality/HIPAA/42CFR Extra awareness while speaking with patients at front desk and while on phone with other patients around. Completes Central Registry/dual enrollment communications with all OTP within a 75-mile radius. Directs patients for medications, toxicology screening, doctor visits and counseling appointments. Collects fees and prints receipts. Prepares daily deposits for bank. Answers telephone, takes messages as appropriate. Screens and schedules intake appointments. Responsible for filing/uploading documents in patient charts.Performs other duties at the request of the Program Director.

Education/Experience: High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses: CPI Non Violent Crisis Intervention certificate - provided by the organization if not already obtained.

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