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Sea Logistics Customer Care Specialist, Import

3 months ago

Cleveland, United States Kuehne & Nagel Logistics, Inc. Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Cleveland site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Customer Care Manager, as the Customer Care Specialist in the Sea logistics business unit, your mission is to ensure client satisfaction by delivering professional, empathetic, and proactive customer service. You will work in a dynamic, results-driven environment where exceeding individual and team performance goals is paramount.

Your Responsibilities

* You will promptly respond to customer inquiries through various communication channels, maintaining a high level of professionalism and empathy while providing accurate and timely information. * Effectively troubleshoot and resolve customer needs and issues in a timely manner, employing creative problem-solving skills to deliver optimal solutions, including handling escalated issues with tact and diplomacy. * You will foster ongoing collaboration with other teams, including sales, operations, marketing, and technical support, to address customer issues and enhance the overall customer experience. * Documentation and Record-Keeping: Maintain detailed and accurate records of customer interactions and issues in the customer service management system to facilitate effective follow-up and resolution. * Results-Driven Environment: Thrive in a results-driven environment where meeting or exceeding individual and team performance goals is the norm, including response times, customer satisfaction, and quality metrics.

Impact on Customers: * Provide prompt, professional, and empathetic responses to customer inquiries to enhance their overall experience. * Furnish accurate and timely information to empower customers to make informed decisions and utilize our products and services effectively.

Your Skills and Experiences

* 2+ years' Customer Service experience * You have the ability to thrive in a fast-paced environment and prioritize tasks * You have the ability to work a hybrid schedule, reporting to the office 4 days per week * You have the ability to travel to Detroit, MI during your second week of employment for on-site Sea Logistics training

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1