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Customer Service Specialist
3 months ago
Job Description
Job Description
Customer Service Specialist
The Customer Service Specialist at Sheffield Metals will partner with outside sales, inside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations by providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate withmanufacturing to ensure operational excellence.
Responsibilities
1. Respond to the customer’s needs as well as inside and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales
2. Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
3. Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
4. Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals
5. Coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate
6. Work with production team for will call and customer pick-up activities to ensure order accuracy and an expedited yet high-level courteous experience inside and outside of the branch.
7. Work with vendors to obtain information regarding pricing and specifications to complete and execute on
project deliverables
8. Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
9. Assist in management of both freight and warranty claims
10. All other duties as assigned
Education
A high school diploma or GED is required. An undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is preferred. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Experience & Skills
• A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
• Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
• Demonstrated ability to work with internal and external customers providing exceptional customer service
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual, and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task.
• Works with a continuous improvement mindset.
• Must successfully complete drug screen, physical and E-Verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
Team-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement
Mazzella Core Values:
Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamic
Company Description Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume and aluminum sheet and coil for the architecturally driven metal panel industry.
Our purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects.
While we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources.
Sheffield Metals is proud to be a member of the Mazzella Companies family of businesses.
Company Description
Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume and aluminum sheet and coil for the architecturally driven metal panel industry. \r\rOur purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects. \r\rWhile we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources.\r\rSheffield Metals is proud to be a member of the Mazzella Companies family of businesses.
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