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Product Support Specialist

3 months ago

Middletown, United States Preformed Line Products Full time

We are seeking a Product Support Specialist who will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and world-wide.

Essential Functions:

  • Provide technical support to customers, sales network, customer service personnel and international subsidiaries.
  • Initiate new project requests.
  • Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
  • Monitor progress on new product development, and work with Engineers on existing products to make changes necessary to meet changing requirements of customer or industry standards.
  • Work with engineering to write and release industry focused seminar papers based on laboratory and field research.
  • Analyze and resolve product malfunctions and complaints.
  • Visit customer locations to provide product training.
Travel Requirements:
  • Travel when required with sales network personnel in support of sales efforts and to identify new opportunities (10-20%)
Qualifications and Requirements:
  • Associate degree in electrical or mechanical engineering technology preferred or equivalent work experience.
  • 1-3 years of experience in the markets PLP serves or with the products PLP uses.
  • Good verbal and written skills as the position deals with both internal employees and customers.