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Box Office
2 months ago
Job Description
Job Description
Orlando Shakes in partnership with UCF , Central Florida’s largest professional regional theater company, is searching for a part-time Box Office & Front Of House Associate.
If you are passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a dynamic environment, we invite you to join our team as a Box Office & Front Of House Associate. Submit your resume for an opportunity to be a key player in creating memorable experiences for our patrons and contributing to the success of our organization.
OVERALL JOB RESPONSIBILITES
Box Office Duties:
Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors.
Disseminate event information across multiple platforms to patrons and staff
Process subscription and single ticket sales efficiently using Spektrix Ticketing software
Coordinate with various departments to address patron needs
Conduct data entry and management tasks related to box office functions
Manage voicemail and respond to inquiries via phone and email
Work with management and a team to complete various projects.
Front of House Duties:
Support morning student performances, matinee & evening performances on an as needed basis.
Assist groups & individuals with entering and exiting the theater.
Coordinate with the education department & box office manager regarding performances
Work closely with stage management before, during and after performances regarding various start & end times and late patron seating.
Address ADA needs before, during and after performances
Accurately produce performance reports
Monitor volunteer activities and perform necessary tasks as required
EXPERIENCE & SKILLS
Have a professional attitude, appearance, and personality
Exhibit exceptional customer service skills
Professional phone etiquette
Exceptional verbal communication
Ability to properly record information and produce various reports
Ability to take direction and problem solve
Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
Manage voicemail and respond to all inquiries over the phone and by email
Be familiar with the season, theaters, and overall operations
Experience in Spektrix or other box office/ticketing software (REQUIRED)
Be highly proficient in Google G-suite and Microsoft Office software
ORGANIZATIONAL RELATIONSHIPS:
Reports directly to the Box Office Manager & Front Of House Manager
SCHEDULE:
Schedule varies based on event scheduling
Shifts range from 11:30 start time to 11:00 end time.
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