Catering Operations Manager | Dr. Phillips Center for the Performing Arts
1 month ago
Overview
The Catering Operations Manager has the primary duty of managing the Catering department. The Catering Operations Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will initiate employment actions with AGM and GM approval such as hiring, termination, suspension, discipline, promotion, and transfer. The Catering Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
The Catering Operations Manager is responsible for overseeing the direction of the Catering department’s daily activities in accordance with our policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment. The Catering Operations Manager is solely responsible for the effective management and operation of the Catering team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the AGM or GM. The Catering Operations Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all internal and contracted events including exceptional planning in advance.
This role pays a yearly salary of $70,000 to $80,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Sept 30, 2024
Responsibilities
- Responsible for all aspects of the overall effective management of food services operations within assigned work areas or departments.
- Manage and run all catering operations before, during and after the event. Duties include completing catering planning in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the AGM or GM.
- Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to the senior management immediately.
- Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory.
- Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality.
- Monitors and controls the catering budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
- Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
- Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all Oak View Group and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
- Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by AGM or GM; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
- Generates employee schedules and verifies employee time as required in addition to preparing payroll and gratuity reports.
- Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations.
- Perform all other duties as required
Qualifications
- Bachelor’s degree from an accredited college or university with major course work in facility management, hospitality management, business management, or another related field preferred.
- 3 -5 years related experience and /or training; or equivalent combination of education and experience.
- Experience coordinating banquets, tradeshows, conferences, meetings and/or weddings preferred.
- Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or banquets is essential.
- Knowledge of revenue management, training, and motivation of peers is encouraged.
- Ability to work effectively under time constraints and deadlines.
- Valid Food Handler’s certificate if required by state and/or county of venue.
- Valid Alcohol Service Permit if required by state and/or county of venue.
- Familiar with inventory cost control and menu planning.
- Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and catering software.
- Working knowledge of Point of Sale and timekeeping systems.
- Cash handling abilities; basic math skills including significant number manipulation.
- Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements.
- Excellent verbal and written communication skills.
- Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
- Knowledge of Fire Safety Regulations and venue capacity loads.
- Ability to work effectively with co-workers, internal and external clients, event planners, various groups and representatives in a professional manner.
- Must demonstrate a positive, professional and customer-focused attitude.
- Ability to direct the work of vendors and setup personnel during event.
- Communicate clearly and concisely in the English language, both orally and in writing is required.
- Advance planning including staffing, rental needs, pull list, timelines, diagrams, descriptors and post event recap reports.
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