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Patient Services Specialist
4 weeks ago
POSITION TITLE: Call Center Representative/?Patient Services Specialist - Float?DEPARTMENT: Patient ServicesNATURE OF POSITION: The?Call Center Representative/?Patient Services Specialist- Float?will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for?checking patients?in,?checking?patients?out,?verifying?insurance,completingdemographics,?and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must?be?knowledgeableof?the Clinic?procedures.?In?addition,?they?willmaintain?patient?confidentiality?and?abide bythe Clinic?(COFMC)policies and?procedures.?This position will be in daily contact with Lead/Supervisor forthe Clinicplacement. CLASSIFICATION: Non-exempt SUPERVISION EXERCISED: NoneSUPERVISION RECEIVED: Patient Services SupervisorMINIMUM QUALIFICATIONS: + High School graduate or equivalentrequired?+ Must be at least 18 years of?age?+ Medical/Dental office experiencepreferred?+ Customer service experience?required?+ Ability?to?work?and?communicate?with?a?multidisciplinary?healthcare?team?and?the?public?+ Basic computer skillsrequired?+ Phone etiquette??+ Must be able to sit, stand, walk, bend, and/or lift for extended periods of?timeRESPONSIBILITIES: Checks?in/out?patients?for?appointments?and?collect?co-pays?and?account?balances, if applicable?+ Enters sliding fee information, if applicable?+ Looks up and schedule, reschedule, or cancel appointments for?patients?+ Schedules and processes?appointments?Page Break+ Answers?calls in a professional and courteous?manner?+ Directs calls as?appropriate?+ Maintains provider schedules by making proper?appointments?+ Participates in agency-sponsored staff training events (safety, OSHA,?etc.)?+ Protects?the?confidentiality?of?patients?and?their?records?at?all?times?by?complying?with?the?Clinic’s patient confidentiality and HIPAA policies and?procedures?+ Provides?guidance?as?needed?to?departmental?employees?regarding?the Clinic’s?policies?and?procedures?+ Keeps workspace neat and?organized?+ Maintains a professional?demeanor?+ Exhibits?a?positive?attitude?and?a?commitment?to?the?basic?mission of the?organization?+ Exhibits caring qualities consistent with the values of a community health?center?+ Exhibits?awareness?of?cultural?factors?and?shows?competence?in?reducing?barriers?to?the?provisions of health care?services?+ Addresses patient complaints as outlined in patient complaint?resolution?+ Completes and submit all departmental specific reporting timely as?requested?+ Performsother duties asassignedORGANIZATION:+ Exhibits enthusiasm, a positive attitude, and professionalism in theworkplace+ Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)+ Displays a friendly manner and is easy toapproach+ Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress codepolicy+ Leaves personal problems out of theworkplace+ Treats all co-workers with dignity andrespect+ Abstains from gossip in theworkplace+ Arrives on time and works through designatedhours+ Completes tasks effectively, accurately and ontime+ Demonstrates little or no absenteeism/follows leaveguidelines+ Follows designated line ofsupport+ Display a willingness and flexibilityto respond to unusual job-relateddemands+ Manages timewell+ Recognizes and assists others in the work of the department, even though the work may be outside of regularduties+ Shares equally in the workload of thedepartment+ Works cooperatively with all team members and departments+ Works independently requesting assistance from supervisor only asneeded+ Abstains from criticizing COFMC, colleagues andsupervisors+ Demonstrates loyalty to COFMC, colleagues andsupervisors+ Demonstrates support of the mission and vision ofCOFMC+ Accepts and participates in crosstraining+ Takes initiative to identify skill developmentneeds+ Performs other duties as assigned.Powered by JazzHR
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