Customer Service Representative

2 months ago

Frisco, United States Transplace Full time

** Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO03884 Showing 1 location **Job Details**

**Description**

**PRIMARY JOB ACCOUNTABILITIES**

* Account management of international transportation shipments door to door encompassing all aspects of the shipment cycle: receiving orders, creating shipments, booking, tracking and billing.

* International transportation involves multi modes (air, ocean, rail) for both exports and imports.

* Communicate service issues to customer or management

* Coordinate service requirements and standards to vendors and supply chain partners

* Manually enter shipment orders

* Enter shipment status information

* Demonstrate ownership of assigned segments of business

* Maintain international customer profile and relevant customer information

* Analyze customer data and identify cost saving opportunities

* Perform ad-hoc reporting as needed

* Cross-train on other job positions within the international team

* Assist in all other areas of operations as directed

**KNOWLEDGE AND EXPERTISE**

* Ability to read, understand, and apply information relating to shipment status, pickup and delivery appointments

* Ability to positively respond to and interact with other company personnel, customers, and vendors in daily operations

* Ability to work independently with little or no supervision, specifically, the ability to prioritize and multi-task in order to complete assignments effectively

* Intermediate Computer Operations including basic programming, relational databases and operating system

* Intermediate knowledge of Microsoft Office products and applications

* Advanced Communication Skills: Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and/or employees

* Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

* Intermediate Math Skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, volume and currency exchange. Ability to apply concepts of based algebra and geometry

* The ability to affect cost-effective transportation logistics solutions with mode selections, route planning, equipment types, government regulations, etc.

* Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel.

**TRAVEL**

* None

**EDUCATION**

* College degree or equivalent work experience

**ABOUT TRANSPLACE**

Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

Follow the company on Twitter, Facebook and the Transplace Industry Blog:

**EQUAL OPPORTUNITY EMPLOYER**

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

**Qualifications**

**Skills**

**Required**

**Microsoft Office** *Intermediate* **Preferred**

**Customer Service** *Novice* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Preferred**

Bachelor of Science or better.

**Experience**

**Licenses & Certifications**

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