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Customer Service Representative

2 months ago

Frisco, Texas, United States Conifer Revenue Cycle Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Conifer Revenue Cycle Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound customer service calls and make outbound follow-up calls to resolve issues and answer questions in a professional and service-oriented manner.
  • Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, with a focus on first call resolution.
  • Facilitate resolution by referring the matter to the issue/content expert, escalating the matter to a supervisor as needed, and taking appropriate action to resolve the issue.
  • Perform other duties as assigned.
Requirements
  • Exceptional customer service skills, including effective and efficient problem-solving and analytical skills.
  • Professional and calming tone of voice, with complete command of the English language.
  • Ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
  • Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
  • Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
  • Ability to function effectively under stress, with conflicting demands on time and attention, and sometimes under duress from difficult personalities.
  • Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
  • Attentive listening skills.
  • Ability to clearly articulate a response to the customer using appropriate voice modulation.
Preferred Qualifications
  • High school education or equivalent.
  • 1-2 years prior experience in an inbound call center and/or customer service environment, with experience or knowledge of 3rd party reimbursements from insurance companies and government payers preferred.
Work Environment
  • Call Center environment with headset and multiple workstations within close proximity.
  • Hospital Environment may include direct patient interaction.
Compensation and Benefits
  • Competitive compensation package, including:
  • Pay: $23.70 per hour, with compensation dependent on location, qualifications, and experience.
  • Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
  • Conifer observed holidays receive time and a half.
  • Benefits include:
  • Medical, dental, vision, disability, and life insurance.
  • Paid time off (vacation & sick leave) – minimum of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match.
  • 10 paid holidays per year.
  • Health savings accounts, healthcare & dependent flexible spending accounts.
  • Employee Assistance program, Employee discount program.
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.