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Customer Service Representative

4 months ago

Frisco, Texas, United States Public Storage Full time

Job Title: Customer Service Representative

Company: Public Storage

  • We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
  • As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their storage needs are met and exceeded.
  • You will work independently at multiple locations, both indoors and outdoors, assessing customer storage needs and providing solutions.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assess customer storage needs and provide solutions, including suggesting packing and moving supplies.
  • Conduct daily storage unit inspections to ensure compliance with company standards.
  • Audit cash drawers, make bank deposits, and handle customer payments and collections.

Physical Requirements:

  • Ability to lift/move items up to 35 pounds.
  • Walking around facilities, spending time outdoors, climbing stairs, and opening large doors.
  • Performing cleaning tasks, including interior and exterior maintenance.

Qualifications:

  • Experience: Successful candidates have customer service experience in retail, restaurants, or similar environments.
  • Transportation: Must have a valid driver's license and own vehicle for travel between locations (mileage reimbursement provided).