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This position will be on a hybrid schedule after training. The schedule will be 3 days in office and 2 days working from home. Responsibilities / Tasks Manage incoming customer requests for all GEA equipment, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling). Perform order processing and inside sales to demanding industrial customers. Respond to customer inquiries in a timely and professional manner (email, phone, portal, etc.). Efficiently create & communicate offers within CRM/ERP (SAP) & online via customer portals. Efficiently process orders & invoices (within CRM/ERP & online via customer portals) as well as returns/warranties. Enter customer information into online portals and initial customer account set up. Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests. Communicate with customers status changes for their orders that may impact expected and requested delivery dates as necessary. Work with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner. Balance open tasks with other customer support priorities within the team or department when known. Other Part Sales department tasks and assignments as directed by department manager. Desired working hours: 8:00AM until 5:00PM. Your Profile / Qualifications 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers. Able to work in a busy office setting, staying on task when processing offers, orders, etc. efficiently and accurately. Ability to read & correctly interpret customer requests. Ability to type in part numbers efficiently into software order entry screens. Able to multi-task and work under pressure. Self-motivated and highly organized. Must be able to work independently and as part of a team. Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software. Did we spark your interest? Then please click apply above to access our guided application process. #J-18808-Ljbffr
