Service Coordinator

4 weeks ago

Cambridge, United States Steel River Full time

Job Title: Service CoordinatorReports to: Service Manager Job Description: As a service coordinator, you will be responsible for coordinating and managing service requests, scheduling jobs and projects, and ensuring the timely delivery of services to clients. You will serve as the primary point of contact for clients and technicians, facilitating communication and resolving any issues. Additionally, you will be responsible for maintaining accurate records, updating databases, and generating reports to track service activities and performance metrics.Responsibilities:Receive and process service requests from clients, sales, and management via phone, email, or online portal.Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices, Schedule service jobs and projects and assign technicians based on availability and expertise.Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability. Track and document service requests, including client information, service details, and resolution outcomes.Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives. Qualifications:Proven experience in customer service or service coordination roles. A bachelors degree in business administration, customer service, or a related field is preferred.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.Ability to work independently and collaboratively in a fast-paced environment.Flexibility to adapt to changing priorities and handle unexpected challenges.Knowledge of service management principles and best practices preferred.  
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