VP Client Success

3 weeks ago

Jamesburg, United States StorageDefender Full time

Job Title: Vice President of Client Success Company: StorageDefender Location: Denton, TX & Dallas-Fort Worth, TX (Flexwork or Remote considered for the right candidate) About Us: StorageDefender is a cutting-edge B2B2C SaaS company in the self-storage industry, delivering smart facility automation and advanced monitoring solutions. As we continue to grow and evolve, we are seeking a dedicated and dynamic Vice President of Client Success to lead our client success team, drive customer satisfaction, and expand our market presence. Position Overview: As the VP of Client Success, you will be a crucial player-coach, responsible for implementing best practices and building a team of client success specialists. Your primary focus will be to foster a team as well as individually contribute to onboard new clients, drive success at the facility level, and work closely with leadership to influence organizational adoption of our solutions. Your role will involve a mix of hands-on client interaction, strategic leadership, and process optimization. You will ensure that our clients not only succeed with our solutions but also grow with us, expanding adoption across their organizations. Key Responsibilities: Leadership & Coaching: Act as a player-coach, leading by example and mentoring a team of junior client success specialists. Inspire and motivate your team to achieve high levels of client satisfaction and performance. Foster a culture of responsiveness, grit, and excellence in client interactions. Client Onboarding & Success: Oversee the onboarding process for new clients, ensuring a seamless transition and quick time-to-value. Develop and implement success models tailored to different client tiers, from enterprise-level accounts to smaller facilities. Conduct regular check-ins with clients via in-person meetings, Zoom, phone, email, Slack, and other communication channels to ensure their ongoing success. Strategic Client Engagement: Lead Quarterly Business Reviews (QBRs) with enterprise customers to review performance, identify opportunities, and drive expansion. Collaborate with internal teams to align client success initiatives with broader organizational goals. Build strong relationships with facility location managers, coaching them to maximize the value of StorageDefender’s solutions. Process Improvement & Data-Driven Actions: Analyze and break down existing processes, identifying key events, milestones, and areas for improvement. Implement best practices in process management and tool tracking to ensure data-driven decision-making and actions. Monitor and report on key success metrics, using data to drive continuous improvement in client success. Market Expansion & Adoption: Drive the expansion of StorageDefender’s solutions across client organizations, ensuring broad adoption at all levels. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling within existing accounts. Qualifications: Proven experience in a leadership role within a client success, account management, or similar function in a B2B or B2B2C SaaS company. Strong coaching and mentoring skills with a track record of developing high-performing teams. Exceptional communication and interpersonal skills, with a people-oriented approach to leadership. Ability to work in a fast-paced environment, demonstrating high levels of grit, responsiveness, and adaptability. Experience with onboarding, client success modeling, and process optimization. Data-driven mindset with the ability to leverage analytics to drive client success and continuous improvement. Willingness to travel as needed to meet with clients and team members. Why StorageDefender? At StorageDefender, we are committed to providing innovative solutions that empower our clients to succeed. Join us as we continue to lead the self-storage industry with cutting-edge technology and exceptional client support. If you’re a dynamic, people-oriented leader with a passion for driving client success, we’d love to hear from you. #J-18808-Ljbffr

  • Mailroom Client Service Representative

    2 days ago

    Jamesburg, New Jersey, United States Canon Solutions America Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Mailroom Client Service Representative to join our team at Canon Solutions America. As a key member of our operations team, you will be responsible for ensuring the prompt and accurate delivery of various on-site work assignments, providing exceptional customer service, and driving customer...

  • Vice President of Operations

    2 weeks ago

    Jamesburg, New Jersey, United States Spin Servers Full time

    About Spin Servers: Since its inception, Spin Servers has established itself as a reliable partner in the realm of data center and hosting solutions. Currently, Spin Servers manages thousands of servers across its facilities, catering to clients and partners globally.Position Overview: Spin Servers is in search of a Vice President of Operations to further...

  • Client Service II Rep: Mailroom

    3 weeks ago

    Jamesburg, United States Canon U.S.A., Inc. Full time

    Client Service II Rep: Mailroom Location US-NJ-Jamesburg Company Canon Solutions America, Inc. Requisition ID 31773 Category Administrative/Clerical Position Type Full-Time About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction Your Impact Main...

  • Client Service II Rep: Mailroom

    2 weeks ago

    Jamesburg, United States Disability Solutions Full time

    Client Service II Rep: MailroomUS-NJ-JamesburgJob ID: 31773Type: Full-Time# of Openings: 1Category: Administrative/ClericalNJ - Jamesburg-Canon-MSAbout the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfactionYour Impact Main Responsibilities:- Promptly informs supervisor of...

  • Head of Sales Operations

    2 weeks ago

    Jamesburg, New Jersey, United States Global Recruiters of Covington (GRN) Full time

    Position Overview:We are seeking a Head of Sales Operations to join a well-established wholesale home decor company. The successful candidate will oversee the Inside Sales Team, Sales Agencies, Sales Representatives, International Sales, and the Marketing Department.Work Environment:This position is remote, with occasional travel required (up to 25%).Key...

  • Managing Consultant

    6 days ago

    Jamesburg, United States MMC Group Full time

    About the Company: Our client empowers all teammates to create a career path customized to their personal and professional goals. When you join this team, you'll learn from industry veterans invested in your growth and success. They work hard and smart, and have fun while doing it. About the Role: Bring consulting and/or technology experience to the...

  • Residential Construction Sales Executive

    2 weeks ago

    Jamesburg, New Jersey, United States SNI Companies Full time

    We invite you to explore this unique opportunity for a highly specialized Sales position that demands extensive experience in the residential construction sector.SNI Companies is proud to represent a leading provider of outsourced services tailored for the construction industry. Our client boasts a robust financial foundation and a diverse clientele.We are...

  • Licensed Skin Care Specialist

    6 days ago

    Jamesburg, New Jersey, United States Salon VIP Day Spa LLC Full time

    Join Our Team as a Licensed Skin Care SpecialistSalon VIP Day Spa LLC is on the lookout for a dedicated and skilled Licensed Skin Care Specialist to enhance our dynamic team. We value experience, and previous roles in a similar capacity are highly regarded.The successful candidate will thrive in a professional environment, delivering a variety of services...

  • Bilingual Insurance Sales Specialist

    2 weeks ago

    Jamesburg, New Jersey, United States Shilpa Rathi - State FarmAgency Full time

    Position: Licensed Insurance ConsultantBecome a part of the esteemed team at Shilpa Rathi - State Farm Agency as a full-time Licensed Insurance Consultant. Our renowned agency is committed to addressing client needs while promoting a collaborative team environment.We seek an enthusiastic individual who excels in meaningful conversations and outstanding...

  • Relationship Banker

    23 hours ago

    Jamesburg, New Jersey, United States Bank of America Full time

    Job SummaryWe are seeking a highly motivated and results-driven Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesEngage clients in the lobby to...

  • Operations Support Coordinator

    2 weeks ago

    Jamesburg, New Jersey, United States MUFG Capital Analytics Full time

    Title: Operations Support CoordinatorLocation: Dallas, TexasAbout MUFG Capital Analytics:MUFG Capital Analytics, LLC is a division of MUFG Investor Services, recognized as one of the leading financial organizations globally. Our commitment lies in delivering exceptional service to our clients while fostering a fulfilling career for our employees. We...

  • Caregiver Opportunities

    6 days ago

    Jamesburg, New Jersey, United States Home Instead Full time

    About Home InsteadWe are a leading provider of in-home care services, dedicated to enhancing the lives of aging adults in our community.Our mission is to deliver award-winning service and value to our clients, and we are seeking compassionate and caring individuals to join our team as Caregivers.Job SummaryWe are seeking Caregivers to provide companionship...

  • Insurance Sales Agent

    2 weeks ago

    Jamesburg, New Jersey, United States Shilpa Rathi - State FarmAgency Full time

    Join the Team at Shilpa Rathi - State Farm AgencyWe are looking for a part-time Licensed Insurance Sales Representative to become a vital part of our agency. Our commitment is to provide exceptional service to our clients while fostering a collaborative and successful team atmosphere.If you are an enthusiastic individual with a knack for building...

  • Account Manager

    1 week ago

    Jamesburg, United States CHAMPION CLEANING SERVICES OF NJ LLC Full time

    Job Description Position Title: Account Manager Reports to: Vice President Category: Exempt Pay Type: Salary Full Time ACA Profile 32+ Department: Business Development/Operations The Account Manager position oversees all account management responsibilities as outlined under duties. The Account Manager will focus on maintaining and managing a...

  • Safety Operations Supervisor

    2 weeks ago

    Jamesburg, New Jersey, United States GXO Logistics Full time

    Maximizing Safety in Logistics. At GXO Logistics, we are on the lookout for skilled professionals who can uphold the high standards of service our organization demands. A positive workplace fosters employee satisfaction, leading to enhanced productivity and commitment. As part of our team, you will receive the necessary support to thrive in your role and the...

  • Experienced Handyman/Craftsman Wanted for Ace Handyman Services

    13 hours ago

    Jamesburg, New Jersey, United States Ace Handyman Services Full time

    About the JobAce Handyman Services is seeking a highly skilled and experienced Handyman/Craftsman to join our team. As a Handyman/Craftsman, you will be responsible for providing high-quality repair, maintenance, and remodeling services to our clients in Monmouth, Ocean, and Middlesex Counties.Job ResponsibilitiesPerform a variety of tasks including...

  • Heating and Cooling Systems Installer

    6 days ago

    Jamesburg, New Jersey, United States UNIPROAIR INC Full time

    Position OverviewUNIPROAIR INC is looking for a proficient HVAC Technician to become a part of our dedicated team. In this role, you will be tasked with the installation, evaluation, troubleshooting, and maintenance of heating, ventilation, and air conditioning systems. The successful candidate will possess a solid background in HVAC system installation,...

  • Logistics Associate II

    6 days ago

    Jamesburg, New Jersey, United States GXO Logistics, Inc. Full time

    Maximizing Logistics Efficiency. At GXO Logistics, we are on the lookout for skilled professionals at various levels who can uphold the exceptional service standards our organization demands. A positive workplace fosters satisfied employees, which in turn enhances productivity and commitment. As part of our team, you will receive the necessary support to...

  • Logistics Support Specialist

    2 weeks ago

    Jamesburg, New Jersey, United States GXO Logistics, Inc. Full time

    Maximizing Logistics Efficiency. At GXO Logistics, we are always in search of skilled professionals at various levels who can provide the exceptional service our organization demands. A positive workplace fosters satisfied employees, enhancing productivity and commitment. As part of our team, you will receive the support necessary to thrive in your role and...

  • Evening Transport Operator

    2 weeks ago

    Jamesburg, New Jersey, United States Clutter Full time

    Join Our Team at Clutter At Clutter, we understand that effective work creates a positive impact for our clients, our workforce, and the environment. We are seeking dedicated individuals to be part of our mission. Whether you are beginning your career or looking for a change, we invite you to explore how you can contribute to our innovative approach. We...