IT Support Specialist

2 weeks ago

Beachwood, United States MIM Software Full time

The IT Support Specialist is a hybrid position that works with the DevSecOps Lead to support MIM Software's computer systems. The IT Support Specialist is responsible for assisting the DevSecOps Lead to provide end user technical support, track all workstations, order computer parts, repair incorrectly functioning computer equipment, set up and test customer workstations, and work with Operations personnel in performing shipping duties in relation to computer equipment for MIM Software. The IT Support Specialist also handles the creation and testing of USBs made for the distribution of MIM Software.

We're looking for a creative, motivated IT Support Specialist to join our supportive team, add their experience to our own, and help us accomplish even more

What You'll Do:

    • Set up and train new hires on MIM systems and procedures. Support Windows, Mac & other computer devices
    • Provide technical support to remote and in office users addressing issues related to software, hardware, network, and other IT systems
    • Ship hardware to customers, remote employees, and tradeshows.
    • Track MIM's devices, computers, servers, and software information
    • Suggest and implement improvements to our internal IT processes
    • Collaborate and work with various teams teams on various projects and assignments
    • Record and track all service requests and incidents in our ticketing system, ensuring timely resolution
    • Work closely with the rest of the DevSecOps Team to ensure a cohesive and efficient approach to technical support
What You'll Need:
    • BA/BS degree in a technical field or equivalent practical experience
    • Knowledge of command line, security permissions, networking, Event Viewer, Disk Management, and operating systems
    • Familiarity with Windows, macOS, and iOS
    • Knowledge of desktop and laptop hardware
    • Basic understanding of networks and networking tools
What You'll Get:
    • Hybrid work environment so you can work remotely as well as enjoy the office
    • MIM pays 100% of your insurance monthly costs; including medical, dental, vision, disability, and life insurance
    • Each employee received a Health Savings Account (HSA) that fully covers the medical deductible20 vacation days and 11 paid company holidays, including the time between Christmas and New Years
    • A 401(k) with a 4% match that is 100% vested on day one
    • Annual Bonus Program
    • Up to $8,000 in continued education costs annually
    • Relaxed office setting where jeans are the norm
    • Free snacks and beverages at the office
    • 24 hour access to an in-office fitness center


WAIT, WHAT DOES MIM DO?

MIM provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.

Diversity Equity and Inclusion

MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other's perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.

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