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Technical Support Specialist

2 months ago

Beachwood, Ohio, United States Tremco Construction Products Group, Inc. Full time

Job Summary

Tremco Construction Products Group, Inc. is seeking a highly motivated and enthusiastic Field Technical Associate to join our dynamic Field Support team. As a Field Technical Associate, you will play a critical role in providing technical support to our customers and internal teams.

Key Responsibilities

  • Participate in a comprehensive training program to learn about our products, industry, and field support techniques.
  • Shadow experienced Field Technical team members to observe and learn effective field support strategies in your designated territory.
  • Assist Field Technical team by providing recommendations of products and solutions for customer base.
  • Assist customers by providing site support.
  • Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field.
  • Regular communication with sales colleagues within territory to provide updates or intel gained in the field.
  • Accompany sales colleagues, when requested, on sales calls to observe, learn and assist with subsequent technical support.
  • Assist in collecting data for project or product specific testing and interpreting results.
  • Assist in coordinating 3rd party testing certification/ approvals.
  • Participate and provide assistance to Field Technical team for live and/or web-based training for internal staff and/or external customers. Assist in creating instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products.
  • Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations.
  • Attend technical meetings and training sessions to stay updated on product knowledge and industry trends.

Requirements

  • Associate's degree (AAS), or Trade School Certification, or Bachelor's Degree (BS) preferred.
  • Recent college graduates and/or up to 1-2 years in field experience.
  • Good communication skills
  • Strong Interpersonal skills
  • Must have a valid drivers' license
  • Practical computer application literacy (including Microsoft Office Suite, SF.Com, and learn internal business systems).
  • Self-motivated, Goal oriented, and great organizational skills.

Compensation and Benefits

  • Base Salary with bonus potential
  • Full health benefits, 401k, pension plan
  • Great support for training and guidance
  • Opportunity for advancement
  • Relevant business expenses paid