Customer Service Engineer Software

3 months ago

Carrboro, United States Landis+Gyr Full time

** Customer Service Engineer Software (L1)**

Mer investiered is Schwiizer Team und Portfolio Sei Teil des Aufbruchs, baue unsere Vision Manage Energy Better mit auf und begleite uns auf unserem Weg zum Erfolg. Hilf unseren Kunden und Partnern, die Herausforderungen an Technologie und Service der neuen Schweizer Netz- und Energielandschaft zu meistern.

**Customer Service Engineer Software (L1)**.

Sei innerhalb unseres Schweizer Customer Services Teams die erste Anlaufstelle fr unsere Kunden und helfe ihnen ihre tglichen Herausforderungen in bereinstimmung mit unserem Kundendienstprozess und der gemeinsamen Dienstleistungsvereinbarung zu meistern.

Deine Hauptaufgaben umfassen unter anderem:

* Bearbeitung von technischen Problemstellungen im Betrieb unserer System Software sowie e2e Use Cases (Software Kommunikation Gerte) in direktem Kundenkontakt

* Beratung und Untersttzung bei Fragen der Systemintegration oder Systemerweiterungen

* Troubleshooting, Registrierung, Einstufung und Lsung der erkannten technischen Probleme, und eventuelle Weiterleitung an unseren L2 Support

* Verantwortlich fr den gesamten Lifecycle einer technischen Kundenanfrage

* Untersttzung bei der Einfhrung von Serviceleistungen whrend der Wartungsphase

* Identifizierung von Servicemglichkeiten innerhalb unseres Serviceangebots

* Mitwirkung bei der kontinuierlichen Weiterentwicklung des Service-Angebots in Zusammenarbeit mit dem Product Management, dem Service Design und Service Delivery Abteilung

Dein Profil und Qualifikation:

* Abgeschlossene technische under IT- Ausbildung, z.B. Bachelor of Science, Techniker oder ein gleichwertiger Abschluss

* Ausgewiesene Erfahrung in hnlicher Rolle als Hard- und Software-Ingenieur oder im Bereich des technischen Kundensupports

* Erfahrung mit Telekommunikationstechnologien und/oder Messgerten wnschenswert

* Lsungsorientiertheit, die Fhigkeit die Ursache eines Problems zu ermitteln und eine effektive Lsung zu finden

* Administratives Flair fr eine strukturierte und systematische Arbeitsweise

* Leidenschaft fr Nachhaltigkeit und die Bereitschaft, zu unserer Mission beizutragen, der Welt zu helfen, Energie besser zu verwalten

* Stilsichere Kommunikation in Wort und Schrift in Deutsch und Englisch, Franzsisch ist ein Plus

* Selbstbewusste und vertrauenswrdige Persnlichkeit mit Kunden- und Serviceorientierung die gerne in einem dynamischen Team arbeitet

* Erfahrung im Umgang mit verschiedenen Interessengruppen, Fhigkeit Menschen in einem multinationalen/kulturellen Umfeld zu begeistern und zu beeinflussen

Wenn Du den Antrieb und die Begeisterung hast, diese Herausforderung anzunehmen und in einem dynamischen, funktionsbergreifenden und internationalen Umfeld zu arbeiten, freuen wir uns darauf, Dich kennenzulernen. Sei Teil unserer Vision Manage Energy Better und bewirb Dich jetzt

**ber Landis+Gyr**

ist ein global fhrender Anbieter integrierter Energiemanagement-Lsungen fr die Energiewirtschaft. Mit einem der breitesten Angebote der Industrie liefern wir innovative und flexible Lsungen und helfen damit Energieversorgungsunternehmen, deren komplexe Herausforderungen in den Bereichen Smart Metering, Grid Edge Intelligence und Smart Infrastructure zu meistern. Mit einem Umsatz von USD 1.4 Milliarden im Geschftsjahr 2020 beschftigt Landis+Gyr rund 5'000 Mitarbeitende in ber 30 Lndern auf allen fnf Kontinenten, mit der Mission, Energie besser zu managen. Weitere Informationen findest Du auf der Landis+Gyr Website

Job Title: Customer Service Engineer Software (L1) Location: Cham, ZG, CH

Provider Description Enabled SAP as service provider

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* "careerSiteCompanyId" is used to send the request to the correct data center

* "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

* "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

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