Service Coordinator

3 weeks ago


Frisco, United States Crete United Full time

Crete United was founded in 2020 and is one of the largest and fastest growing networks of local mechanical, electrical and plumbing (MEP), Building Automation and Energy Efficiency Solutions companies in the US with over 40 companies spanning 17 states. Our power is our network, and our network is expanding.Crete United's culture requires and fosters brilliant executers who thrive in a nimble, fast paced and innovative environment. We are an energy efficiency and sustainability MEP company leveraging state of the art IoT and single source solutions on a national scale. We are focused on the commercial, industrial, hospitality, municipal and multi-family-built environments and we seek a expert in HVAC to add o our coordinator team in Frisco TX. The Coordinator, HVAC & IoT Team is responsible for scheduling routine preventative maintenance visits, executing work orders and dispatching Trade Partners for service repairs & replacements via triage from Partnership Support Services, utilizing the CRM system to ensure account transparency to team members, demonstrating and representing the company's mission internally & externally, having best-in-class industry and company service and product knowledge.RESPONSIBILITIES:Deliver on operating / retention targets for clients by executing the company's philosophical principle (being the best in the world at what we do) during every aspect of service dispatch with Clients & Trade Partners.Manage communication & CRM account documentationClient communication - verbal & written, as requiredVerification of equipment performance via systemsNeeds analysis for troubleshooting & educationEscalate highly technical, as requiredDispatch Trade Partners (beyond "Not-to-Exceed" "NTE")Close-out Trade Partner visitsRepresent the company's mission externally and internally in all forms of communication.Manage day-to-day client communications, ensuring timely and concise delivery throughout the service experience, include the transition of Client and / or Trade Partner to Vertical SMEs to solve complex field challenges.Support Accounts Payable audit questions for timely billing and invoice processesMaintain a best-in-class CRM system to ensure transparency and accountability against open service cases and to utilize for weekly reporting.Develop, in collaboration with the Manager, HVAC & IoT - Service Delivery, your individual S.M.A.R.T. goals that tie into the Department & Company plan.Demonstrate knowledge and understanding of all ProStar and industry products/services and how to articulate the value of such products, as it pertains to delivering against responsibilities.Continue to refine your client service skills via company and personal education.Perform other related job duties as assigned. Qualifications:Associates Degree desired; Bachelor's Degree preferred.HVAC related expertise required; field experience preferred.Minimum three (3) years of service or technical-related positions.Demonstrate consistency in delivering against individual targets within a team.Handle multiple tasks, prioritize goals, and create a sense of urgency.Track record of positive, Mission-Oriented culture creation and growth.Proven ability to manage multiple stakeholders through service execution.Demonstrate strong interpersonal and communication skills.Office-based role in Frisco, TX from 7 AM CST - 7 PM CST rotating schedule.



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