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North Loop Facilities Support Coordinator

1 month ago

Minneapolis, United States Metrocouncil Full time

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. W e are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit , a division of the Metropolitan Council, is one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail and commuter train, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: The North Loop Facilities Support Coordinator within Metro Transit's Engineering and Facilities department is responsible for serving as the first point of contact for campus communications and the coordination of facilities support services. The Support Coordinator acts as a liaison for various departments throughout the North Loop campus as well as outside parties using campus facilities. The Support Coordinator monitors the North Loop parking system and enforces applicable policies and procedures as needed. Recruitment Type: This position is open to both internal and external applicants, however, internal ATU candidates will receive priority. The selection process for internal candidates will follow ATU's seniority guidelines. Salary range: External hires start at a pay rate of $23.51 hourly ($48,900.80 annually). Internal hires will follow ATU wage guidelines. 1. Oversee and administer North Loop Campus parking lots procedures: Continually monitors several cameras in North Loop Campus parking lots for staff. Monitors FTH and MPPD Office Facilities/Towers, visitor and ADA parking lot, and new North Loop garage lot for proper facility use and procedure compliance. Enforces Parking Policy including notifying parking violators and contacting towing contractor to remove vehicles. Maintains employee databases and system uploads for employee badge access for priority use of North Loop parking lots. Responds to inquiries regarding parking lot equipment failures and problems with employee badge access to staff parking lots - coordinates with Build Maintenance Supervisor and Asset Protection staff with details to make necessary parking lot equipment repairs and employee badge accessibility. Reviews North Loop Parking policies and procedures manual and makes change suggestions to supervisor. 2. Provides back-up assistance to current North Loop coordinator related to campus general meeting support and coordination for conference rooms used by the Met Council, Transportation Committee, government agencies, etc. and outside community groups: Maintains meeting reservations and communicates room set up request information for conference rooms that is available to the community. Monitors information boards for the North Loop Campus. May serve as staff supporting after hours conference event usage as needed. Prepares and communicates North Loop campus facilities room set up for monthly chamber meetings for Met Council and outside groups. 3. Administer Metro Transit North Loop campus safety communications and coordination with Safety Department: Coordinate Emergency evacuation process in connection with the Safety Department. Make emergency public address announcements in response to fire, severe weather, computer network difficulties, etc. Ensure any and all updated materials are properly posted and distributed with the direction of the Safety Dept. 4. Provides back-up assistance to the current North Loop Facilities Support Coordinator when necessary, including: Perform the role of Metro Transit North Loop Campus Facilities Support Coordinator: Represents the E&F Director's Office in serving as the initial E&F point of contact for North Loop campus facilities including communications center and support services coordination. Performs campus liaison assistance between E&F, other Departments and outside parties to ensure timely facilities communications and efficient campus operations. Performs back-up administrative support the E&F Director and other management staff as needed. Prepare documents, correspondence and routine statistical reports using tables, graphs, charts from more than one software package e.g. Intermediate experience with Microsoft Word, Excel, PowerPoint, PDF and Outlook applications. 5. Provides back-up assistance in the mail room as needed which may require travel around the North Loop campus. High school diploma/GED or equivalent AND three (3) or more years of related clerical/administrative support experience in similar office environment. What additional skills and experience would be helpful in this job (desired qualifications): Detail-oriented, ability to multi-task, and excellent organization skills. Experience explaining services, problem-solving, and taking/answering customer feedback via in-person, phone, or email. Administrative support experience working for a governmental agency. Experience being the first point of contact for a wide variety of customers or a large workforce within a large office facility. Experience answering a main telephone line using a computerized telephone system. Intermediate experience with Microsoft Word, Excel, PowerPoint, Outlook, Teams applications. Experience working with Metro Transit's services, structure, policies, and procedures. Experience working with a diverse workforce and customer base. What knowledge, skills and abilities you should have within the first six months on the job: Knowledge of Metro Transit programs and services to provide accurate information. Knowledge of Microsoft Office e.g. Word, Excel, PowerPoint, Access Outlook applications and access databases; navigate multiple windows and programs. Knowledge of computerized telephone system (Mitel IP Console Telephone System). Ability to work independently, make decisions, multi-task, prioritize, problem solve and resolution skills, close attention to detail as well has a high level of accuracy. Ability to communicate and work well with others across department lines and at all levels. Ability to work with confidential and secure information Ability to handle multiple priorities and engage and participate in multiple projects simultaneously What you can expect from us: We offer theopportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us Union/Grade: ATU Wage Class 35 FLSA Status: Non- Exempt Safety Sensitive: No Work Environment: You'll work onsite at our office in downtown Minneapolis. Application deadline: 7/31/24 What steps the recruitment process involves: We review your minimum qualifications. We conduct a work record evaluation (for ATU employees only). We rate your education and experience. We conduct a structured panel interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us . #J-18808-Ljbffr