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IT Support and Training Coordinator

2 months ago

Minneapolis, Minnesota, United States TEKsystems Full time



Position Overview:
We are looking for a dynamic and personable IT Support and Training Coordinator to join our Information Technology Department. This role is essential in providing technical support and training to employees across various levels.

The ideal candidate will thrive in a fast-paced environment and contribute positively to a collaborative team culture, presenting opportunities for professional development.

Key Responsibilities:

 Manage and document end-user support requests and related applications as necessary.

 Record issues and the actions taken to resolve them, including installation activities.

 Evaluate user needs, workflows, and challenges to enhance or automate existing processes.

 Develop and interpret technical documentation, engage with users, or perform diagnostics to troubleshoot and resolve issues while providing technical support.

 Conduct program testing, rectify errors, and implement necessary adjustments.

 Collaborate with project teams to ensure coordinated solutions.

 Provide training to users and address inquiries.

 Plan, approve, and oversee the installation and testing of new products and enhancements to computer systems, including software installations.

 Availability for after-hours support may be required.

 Bachelor’s degree is required.

 Up to 5 years of experience in the IT sector within a professional service context.

 Proficiency in Microsoft Office 365 and Windows 10 and 11 is preferred.

 Strong interpersonal skills and the ability to engage with all organizational levels.

 Capability to work effectively in a team setting and manage pressure with deadlines.

 Excellent organizational skills with the ability to prioritize tasks and see them through to completion.

 Flexibility in scheduling and adaptability to ongoing changes are essential.

 Proficient in managing multiple tasks and handling frequent interruptions.

 Attention to detail and accuracy is crucial.

 Job responsibilities may require working beyond 37.50 hours per week.

 Proficient use of office equipment, including computers, telephones, and copiers.

 Ability to sit and engage in computer-related tasks for extended periods.Skills Required:

Help desk support, Customer service

Additional Skills & Qualifications:

The IT team fosters a family-oriented atmosphere and is recognized as a leading firm in the Twin Cities, known for its innovative and progressive approach.

This role requires a versatile individual who can assist with training and project management as needed.

Initially, the position will be on-site for a designated period, transitioning to a hybrid schedule thereafter.


Experience Level:

Intermediate Level

About TEKsystems:

We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities.

Our team comprises 80,000 professionals collaborating with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside progressive leaders to drive meaningful change.

TEKsystems is an Allegis Group company, committed to equal opportunity employment, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.